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User ID: 400605016 Customer Name: Ian Company#: (630) 2250100 Admin: Y/N yes Extension #: 118 Best callback number: (630) 6703789 Account Verified: Y/N yes by IVR Email address: ian.dwight@innovativehomecare.com InContact ID: 458725208251 Issue: Cx is trying to set up a Cisco phone for ext. 1118. cisco spa-303 Troubleshooting: Release number (847) 610-9898 to add it to the phone they just purchased. Edit user's licenses to add the number and phone to the ext. The customer did provisioning before so I guided him but he is getting an error and he can not access to web configuration site for the phone. Other notes: Recap: Y/N yes Support Site provided: Y/N yes Survey Spiel: Y/N yes ------------------------------------------------------------ Inquiries please post in this format: Case#: UID: Issue: Troubleshooting steps so far:   ----------------------------------------------------------- Add a contact on Sales Force: UID: 814572048 NAME: Joseph PhoneNumber: (720) 946-4323 Email: joseph.oconnor@equitable.com ----------------------------------------------------------- Account Verified Y/N: yes How many phones are affected?: 1 Error on the Display Screen: Sorry, but we can't provision your phone device Extension Number in Issue: 1118 Serial Number of the phone: 009AD2C431D7 Make and Model: Cisco SPA-303 Digital Line: (847) 610-9898 Other Notes: Is the customer on the same location where the phone is?: yes Internet connection working?: yes Additional Question -Phone has user extension and DL assigned: Y/N y -Customer's internet connection is working: Y/N y -Customer is in the same location as the phone is: y -Phone is powered ON: y --------------------------------------------------------- Hi , Thank you for contacting Ring Central Technical Support, my name is Victor and I am the specialist who is helping you with the issue "-------." Responding to your query, I hope you find this information useful, please respond to this email and let me know if I have completely answered your question, if not I will be happy to continue working with you. Best regards, Victor Chinchilla | 1-888-898-4591 ext: 2241 | Ring Central Technical Support | victor.chichilla@ringcentral.com | Mon-Fri 10:00am to 7:00pm (GMT-6) CST time zone. ----------------------------------------------------------------------------------- Integration Template Name Callback Number: Integrations App/ CRM Third Party or Supported (Y/N): Issue: Steps to Reproduce / Behavior: Screenshots Attached to Case ------------------------------------------------------------------------------------------ Please post CNAM Update here for faster processing. Template UID: Case #: Phone #: CNAM: Provider: (Provider of the number that shows in SCP not RingCentral) ---------------------------------------------------------------------------------------------------