Untitled Note

Customer Name: Marion RingCentral Number:7705148478 UID: 154821031 InContact ID: 456195078388 Extension #:101 Best callback number: 7704010096 Email address: Customer's preferred callback time (with timezone): 9am et Admin: Y/N Account Verified: Y/N Issue: issues all day some of the phones are not working specific extensions 101 and 103 and also cannot access her online account message pops up when loads the account this site can't be reached Serial number: 64167F1870AB Digital: (770) 800-7164 Extension number: 103 Serial number: 64167F18C753 Digital:(770) 578-0424 Extension number: 101 Troubleshooting: (steps taken to address the issue) we made basic troubleshooting disconnecting the phones from the power outlet and try plugging them again and didn't work also advise the customer to reach out to her IT manager to fix firewall settings for her RC Online access Recap: Y/N y Support Site provided: Y/N n Survey Spiel: Y/N y IP address SMTP failed provisioning failed with Polycom sip line unregistered 64167F18C753 Ext. 101 64167F1870AB Ext. 103 For (Customer’s Name)_Issue_Assisted / Resolved by (Agent’s Name)