Untitled Note

September 2, Friday 1.) 16193209 CASE NUMBER - 16193209 Issue: For Larry_ Unable to Log In to RC APP_Assisted by Mira Incontact ID: 428509509833 RC#: 8887362337 User ID: 3458984020 Caller Name: Larry Wolfe Email: lwolfe@sleepez.com Callback Number: 6023630817 Account Verified: y sq - admin Total # of DL's: 1 Company Name: Sleepezbeds Sign Up Date: 05/25/2020 Troubleshooting: Larry called in saying that he is unable to log in to rc app -cust said that he cannot remember his password -walk through cust in resetting his rc app password -cust is able to log in right now -educate cust that he can use his email or direct number - (623) 688-5587 to log in to rc app -educate cust regarding screening, hold music -no other issue raised during the call -asked permission to close the case cust agreed -csat spiel satisfied Notes: Active ContactID: 428509509833 - 8887362337 Security Question: In what city were you born? Answer:moline Active ContactID: 428509503231 - hold music *********************************************************** 2.) 16193590 CASE NUMBER - 16193590 Issue: For Diane_ Unable to Receive Calls_Assisted by Mira Incontact ID: 428509537082 RC#: 9107943221 User ID: 408806023 Caller Name: Diane Belmont Email: dbelmont@flexnerhouser.com Callback Number: 9103027470 Account Verified: y sq ext 102 Total # of DL's: 10 Company Name: Flexner Law Firm Sign Up Date: 12/17/2014 Troubleshooting: Diane called in saying that she is not receiving calls from their main line -cust is frustrated because of the long hold before she was directed to a rep -cust said that the message their clients are getting that the office is close and will go to vm -call got disconnected did call cust back at phone number 9107943221- Active ContactID: 428509558867 -change company hours to Monday - Thursday 9am- 515pm Eastern - Friday 9am-1245pm Eastern -no other issue raised during the call -asked permission to close the case cust agreed -csat spiel - cust said that she is satisfied with tech service but not satisfied with rc Notes: Active ContactID: 428509537082 - frustrated - 2days wed and thur - vm office closed 906 912 ******************************************************************** 3.) 16194724 CASE NUMBER - 16194724 Issue: For Kirsten_ Phone number Change_Assisted by Mira Incontact ID: 428509582665 RC#: 8452688282 User ID: 1042046019 Caller Name: Kirsten Email: ashley@frankelfoot.com Callback Number:(570) 409-0123 Account Verified: y sq - admin Total # of DL's: 10 Company Name: Sussex Foot