Untitled Note

Caller Name: Bruce RC #: 8886883560 Callback Number: (573) 374-5550 Verified Email: bruce@lakeozarkcpa.com # of DLS: 0 InContact ID: 431515005993 User ID: 62783577 Case #: Account Verified: Y Issue: -not receiving faxes Troubleshooting: -did a test fax to (888) 688-3560 / success -added email add bruce@lakeozarkcpa.com to "Email addresses permitted to send faxes" -did outbound fax / not successful -cust will call back some other time to continue TS ************************************************ Caller Name: Sabrina RC #: Callback Number: 2707530274 Verified Email: sabrina@kellercpagroup.com # of DLS: 12 InContact ID: 431515031278 User ID: 334093030 Case #: Account Verified: Y Issue: -xferred call from Belle (sales) -there is silence on the line when they make or receive calls -the users have to press "hold" then "resume" the call to be able to hear their clients -issue is happening in all deskphones -issue has been ongoing for more than a month Troubleshooting: -adv cust to reboot the deskphones -if same issue happens, asked cust to get call samples 0274 ************************************************ Caller Name: Sheria RC #: Callback Number: 7204085862 Verified Email: sbutler@busybutlerbrokerage.com # of DLS: 3 InContact ID: 431515049267 User ID: 471846048 Case #: Account Verified: Y Issue: -xferred call from Camille (sales) -ZOHO crm is not letting the users ext 102 and ext 103 is not allowing them to call out Troubleshooting: -cust resolved the issue and was able to use zoho ************************************************ Caller Name: Pamela RC #: 8662177282 Callback Number: 8662177282 Verified Email: info@mystudyx.com # of DLS: 42 InContact ID: 431515049267 User ID: 375367048 Case #: Account Verified: Y Issue: -international calling to Chile Troubleshooting: -enabled international calling on the account -adv cust that calling to Chile amounts to 4cents -adv cust all exts can use international calling -changed the toll free numbers as per cust request: (800) 647-1891 - (888) 351-9201 (888) 206-2203 - (888) 410-0341 (888) 225-0749 - (888) 481-4477 (888) 246-1929 - (888) 509-0372 (888) 252-0061 - (888) 521-6710 (888) 262-0509 - (888) 567-4230 (888) 263-4021 - (888) 584-7745 (888) 270-2272 - (888) 597-0963 888 / 800 changed # ************************************************ Caller Name: Robin RC #: 9792562500 Callback Number: (979) 862-2860 Verified Email: rgomez@cvm.tamu.edu # of DLS: 10 InContact ID: 431515099081 User ID: 248749010 Case #: 16723146 Account Verified: Y Issue: -tax exemption request Troubleshooting: -referred to AM jane ************************************************ Caller Name: Charles RC #: Callback Number: 9786519640 Verified Email: charles@microreplay.com # of DLS: 6 InContact ID: 431515108844 User ID: 62983622028 Case #: Account Verified: Y Issue: -xferred call from mae (expansion) -update outbound caller id for deskphones Troubleshooting: -explained that each user has the option to choose the outbound caller id (main number or direct number) -Set all extensions to use the Direct number as the outbound caller id for the deskphones ************************************************ Caller Name: Jose RC #: Callback Number: Verified Email: josemesta88@gmail.com # of DLS: InContact ID: 431515151426 User ID:422963048 Case #: Account Verified: Y Issue: -xferred call from Ryan (sales) -calls are not going through to (305) 507-9091 Troubleshooting: -adv cust to contact the previous carroer of ph # (305) 507-9091 () to delete the ph # from their data base -sent email to cust to register their phone number to avoid being tagged as spam AT