Untitled Note

FOR QUICK QUESTIONS ISSUE: UID: FOR RESOLVED CASES CASE #: ISSUE: ISSUE RESOLVED: Y SURVEY SPIEL: Y/N Customer Name: Ebi UID: 449677048 InContact ID: (832) 333-9923 Extension #: 101 Best callback number: 832 954 8706 Email address: ebi@rpmsugarland.com Admin: yes Account Verified: yes Issue: The customer needed to set up an IVR to forward calls for self-showing to an external number: 8324626708 and her co-worker and she be able to receive the calls at the same time. Troubleshooting: (steps taken to address the issue) explained how to set up an IVR menu and a call queue. Test calls were made by the customer. Recap: yes Support Site provided: yes Survey Spiel: yes Create a New IVR Menu on the RingCentral Account: https://support.ringcentral.com/article/Create-New-IVR-Menu-RingCentral.html Intro to Call queue | RingCentral MVP: https://support.ringcentral.com/article/Call-Queue-Overview.html Create a RingCentral Call Queue: https://support.ringcentral.com/article/Create-Call-Queue.html Setting up how company calls are handled in a single-level IVR: https://support.ringcentral.com/mvp/admin/company-account-setup-ringcentral-app/setting-up-how-company-calls-handled-in-single-level-ivr.html