Untitled Note

SIC CREATE FAULT TICKET USPCS- PROCCESSING FOR REFRESH AUTHENTICATION DATA ONLINE CREATE FAULT TICKET IF CONCERN SLOW INTERNET CONNECTION CLICK NEW FAULT TICKER REPORTED BY : DARWIN CBR/PHONE NUMBER :09473372329 PRIORITY: 5 WORK GROUP: CCARE FAULT COURSE : PRESS F9 SEARCH 501% DESCRIPTION : VENDOR WORK-GROUP/Agent Name/CONCERN/CONTACT PERSON/OPTION 82/ ILANG BESES TUMAWAG FAULT TYPE : RBG-CRT TO EDIT THE FAULT TICKET. DOUBLE CLICK THE FAULT TICKET CLICK TGE ON: CLICK COMPLAINT SUB TYPE : PRESS F9 SEARCH 'DATA OR D' SELECT D-SLOW BROWSE CATEGORY : PRESS F9 SEARCH FLM CLICK FLM-RESOLVED FLM RESOLVED - is use when the agent conducted FLM and reslve the issue using FLM tools FLM ADVISE CUSTOMER - is use when the agent provide FLM and resolve the issue at the customer end SUB CATEGORY: PRESS F9 SCROLL DOWN CLICK FLM-SPSUI REFRESH AUTHENTICATION THEN CLICK SAVE IMPACT: PRESS F9 SELECT NON-SRVC AFFECTING For FCR related,Ticket resolved within 24-hours, we will use NON-SRVC AFFECTING CLICK SAVE CLICK ON CLICK SAVE AGAIN CLICK ON CONFIRMED BY : DARWIN CLICK SAVE SPS UI TRANSACTION TYPE = TROUBLESHOOTING LANDLINE TYPE = 2F FIBER HOME SEARCH OPTION 82 TARGET ME = EAAA,BRAS VIEW RESULT DTS CODE REFRESH = AUTHENTICATION