Untitled Note

08:00am 09:30am OFFICE 100 09:30am 09:45am Break 09:45am 11:30am OFFICE 100 11:30am 12:30pm Lunch 12:30pm 03:00pm OFFICE 100 03:00pm 03:15pm Break 03:15pm 05:00pm OFFICE 100 Incontact Id : 428865974805 Name : mike RC # : 2029008803 / 102 CB # : UID : Email : DL : Account Ver: y Issue: TS: Incontact Id : 428865978778 Name : Anthony RC # : 9087823331 CB # : 9087823331 UID : 286753030 Email : arusso@flemington.com DL : Account Ver: Y Issue: Cant log in to acct. TS: Incontact Id : 428865989559 Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : 428865987365 Name : Salvatore RC # : 7322386738 / CB # : 7323545813 UID : 212856035 Email : applncprt@aol.com DL : Account Ver: Y Issue: Cust wants to forward call to external number TS: activated custom rule. did a test call 428865997049/ success issue resolved. Incontact Id : 428866002771 Name : Holly RC # : 2059305100 CB # : (205) 918-5033 UID : 2901060020 Email : holly.wallace@dentons.com DL : Account Ver: Y Issue: Recvd an email about emergency respones to be activated tom for RC apps TS: edu cust that will research this type. and will call her back within the day. called back 428866115176/ informed cust that the email is just a notification. cust understood. 1 SAINT LOUIS CTR, STE 1000, MOBILE, AL, 36602, United States Incontact Id : 428866036159 Name : John RC # : (803) 830-7335 CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : 428866065980 Name : Philetta RC # : 8329688866 CB # : (832) 339-7975 UID : 1528114020 Email : fashphiletta@gmail.com DL : Account Ver: Y Issue:Cust called in about call forwarding TS: set up custom rule. 8329880723 / 8323397975 Incontact Id : 428866081058 Name : Heather RC # : 9417796589 CB # : 9417796589 / EST UID : 1549977027 Email : DL : Account Ver: Issue: TS: Incontact Id : 428866118543 Name : Paul RC # : 7085752189 CB # : UID : 198527049 Email : DL : Account Ver: Issue: TS: Incontact Id : 428866122961 Name : David RC # : 9414622731 CB # : (941) 281-5739 UID : 62751697007 Email : ddreier@fscadvisor.com DL : Account Ver: Y Issue: cust called in about forwarding calls to external numbers TS: cust wants calls to go to external number (412) 313-1018. calls from wed to friday did a test call 428866168737 / success issue resolved. 201 S COURT ST, STE 725, FLORENCE, AL, 35630, United States Campaign Name: RingCentral Main Customer Service Contact ID: 428866251703 Date and Time: 9/12/2022 9:39:47 AM Reason for Call: GHOST CALL Incontact Id : 428866236944 Name : RC # : CB # : (727) 219-8788 UID : Email : DL : Account Ver: Issue: TS: Incontact Id : 428866246663 Name : Gregg RC # : 8473054404 CB # : (773) 397-2450 UID : 658874044 Email : gregg@cirquesexperience.org DL : Account Ver: Y Issue: change main 2243290197 number to 8473054404 TS: went to AI. changed numbers/ succes. issue resolved. Incontact Id : 428866276505 Name : Melissa RC # : 8152881235 CB # : (815) 535-2248 UID : 1755302027 Email : melissagates@pathtohealing.net DL : Account Ver: Y Issue: Activate Device TS: Yealink T48U mac id is 814962110E612887 it should be 805e0c5ddcdd 10.1.10.242 https://login.ringcentral.com/sw.html?responseType=code