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A very good morning/afternoon to you! Welcome to TalkTalk Customer Service and Billing, my name is Moanah. I hope you are doing well today. I understand How can I be of assistance? I’m sorry you are having this problem with your Bill/Account. Let’s see the options we have to help the situation. Together we will get this resolved. I see. Thank you for letting me know,. With this regard, please allow me to inform you that you do not have to worry as our Team from Better Value department specializes this type of concern. For fast and better assistance I will now connect you over the team. Kindly stay connected. If you’d like to receive a copy of our conversation via email for future reference, this option will be at the end of the survey. Thank you for being the best part of TalkTalk, Greta. Once again, this is Moanah from TalkTalk Customer Service and Billing Department, you have a good rest of the day. Take care always. Yes, I do agree, you paid it on the 12th of July, Klaudia and that is again considered as late payment because the due date for that bill 24th of June 2022.