Untitled Note

Customer Name: Lisa Main phone number> 650 418 3001 Extension #: 104 Best callback number: 3479342458 Email address: Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Issue: direct number is not working, updated it to forward calls to new cellphone number. Troubleshooting: 1. Sign in to your RingCentral online account. 2. Follow the navigation path depending on your access profile: a. Admins: On the Quick Access page in the Admin Portal, navigate to Users > Manage Users, select the extension to configure, then click Call Forwarding and Voicemail. b. Users: Navigate to Settings > Call Forwarding and Voicemail. -Under the Work Hours tab, updated the phone number -Click Save. Recap: Y Support Site provided: N Survey Spiel: Y