Untitled Note

Caller Name: Diana RC #: 13522371141 Callback Number: (352) 237-1141 Verified Email: diana@holderinsurance.com # of DLS: 10 InContact ID: 429525568534 User ID: 314665029 Case #: Account Verified: Y Issue: -turn off the call recording announcement - Troubleshooting: -explained that some states are required to obtain consent from all parties to record a phone call > cust understand and still wants to remove the announcement -uploaded a blank recording for the call recording announcement -did test call -case closed 16363903 ************************************************ Caller Name: Rajat RC #: Callback Number: (347) 706-3030 Verified Email: rajat@lmdmax.com # of DLS: 99 InContact ID: 429525594095 User ID: 1663975027 Case #: Account Verified: Y / ext 1010102 Issue: -ext 1010246 is missing the phone and text icons Troubleshooting: -logged out of the web browser then logged back in cb #: (540) 760-6402 cb icid: 429525614140 -spoke with Jenna -cust said that she has a sched implementations training on wed -walked thru cust in adding email add fro notifications -walked thru cust in changing the outbound caller id for ext 104 cb #: (404) 565-4993 cb icid: 429525647560 -no answer / left vm ************************************************ Caller Name: Raghav RC #: 18885057773 Callback Number: 18885057773 ext 180 Verified Email: raghupulsarer@gmail.com # of DLS: 1 InContact ID: 429525629791 User ID: 3725290020 Case #: 16373133 Account Verified: Y / ext 180 Issue: -cust cant make calls using desktop app but can use the mobile app -ext 180 is not in the ivr menu options Troubleshooting: -explained that ext 180 has mobile user license and needs to upgrade to mvp license -adv cust to talk to the super admin to add his ext in the ivr menu options unable to call using app in computer no option to enter ext 180 ************************************************ Caller Name: David RC #: 18334662776 Callback Number: 512 299 3251 Verified Email: david.corrie@maqro.com # of DLS: 5 InContact ID: 429525661989 User ID:210691031 Case #: 16373577 Account Verified: Y Issue: -portout inquiry Troubleshooting: -address given to AT