Untitled Note

You're very much welcome, Doroteya. If you’d like to receive a copy of our conversation via email for future reference, this option will be at the end of the survey. Thank you for being with TalkTalk, Doroteya. :) Once again, this is Moanah from TalkTalk Customer Service and Billing Department, you have a good rest of the day. Take care always. I have raised a request for your refund of £14.28 to be sent as a cheque. Your refund should be received within 14 working days but don't you worry because that is only a time frame. There's a possibility that it will be processed earlier than the said timeframe. Have a wonderful day, David! MyAccount is our online management tool that can give you control of your account and services, so you can see exactly what’s happing whenever you want. Also, if you’d like to receive a copy of our conversation via email for future reference, this option will be at the end of the survey. Thank you for being the best part of TalkTalk. Once again, this is Moanah from TalkTalk Customer Service and Billing Department, you have a good rest of the day, David. Take care always. Thank you for patiently waiting, Nicole. I've scan through your bill and here's what I have. I can see here that your billing period 15 May 2022 - 14 June 2022 with a due date of 20th May 2022 was paid on the 2nd of June. Since this paid late, the admin fee was carried out on the next bill. Your billing period 15 June 2022 - 14 July 2022 has the admin fee from your last bill. So you were charged £38.50. This bill is due on the 24th of June 2022. However, you paid it on the 30th. So, what happened is that, you were again charged for an admin fee for this bill which will reflect on your next bill. Here comes the billing period of 15 July 2022 - 14 August 2022. This is again at £38.50 because of the last bill that you weren't able to pay on time.