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kcaberos202103737@team.acquirebpo.com Cut Off : 24 to 8 15th pay 9 to 23 30th cut off ============================================ Incontact ID: RC #: 6074324060 UID: 62927925031 Sign-Up Date: name: jeffrey Callback #: 6074324060 Email: MONSERBROTHERS@ISDTECH.NET Account Verified Y/N: Y Total Account DLs: 1 issue: cu called in re cannot received calls cu only hear music cannot verify the account cu will call back Internet is Up and ruinning: (Yes/No) Y Issue Resolved w/Testing Y/N: Y Gained agreement Y/N: Y CSAT Spiel Provided Y/N: Y CSAT Prediction: 9 Existing Open Cases Y/N: N New/On Hold Implem Y/N: N View All ===================== Incontact ID: 193853650204 RC #: 5878272009 UID: 62817800031 Sign-Up Date: 10/19/2021 name: craig Callback #: 5879833111 Email: cpilgrim@cominghome.ca Account Verified Y/N: Y Total Account DLs: 1 issue: cu called in re the status of case 14149786 advised it has been escalated to our premium support team and will give an update as soon as this has been resolved Internet is Up and ruinning: (Yes/No) Y Issue Resolved w/Testing Y/N: Y Gained agreement Y/N: Y CSAT Spiel Provided Y/N: Y CSAT Prediction: 9 Existing Open Cases Y/N: N New/On Hold Implem Y/N: N View All- -------------------- Incontact ID: RC #: UID: Sign-Up Date: name: Callback #: Email: Account Verified Y/N: Y Total Account DLs: issue: Internet is Up and ruinning: (Yes/No) Y Issue Resolved w/Testing Y/N: Y Gained agreement Y/N: Y CSAT Spiel Provided Y/N: Y CSAT Prediction: 9 Existing Open Cases Y/N: N New/On Hold Implem Y/N: N View All ------------------------------- Incontact ID: RC #: UID: Sign-Up Date: name: Callback #: Email: Account Verified Y/N: Y Total Account DLs: issue: Internet is Up and ruinning: (Yes/No) Y Issue Resolved w/Testing Y/N: Y Gained agreement Y/N: Y CSAT Spiel Provided Y/N: Y CSAT Prediction: 9 Existing Open Cases Y/N: N New/On Hold Implem Y/N: N View All ------------------------- Incontact ID: RC #: UID: Sign-Up Date: name: Callback #: Email: Account Verified Y/N: Y Total Account DLs: issue: Internet is Up and ruinning: (Yes/No) Y Issue Resolved w/Testing Y/N: Y Gained agreement Y/N: Y CSAT Spiel Provided Y/N: Y CSAT Prediction: 9 Existing Open Cases Y/N: N New/On Hold Implem Y/N: N View All ------------------------- Incontact ID: RC #: UID: Sign-Up Date: name: Callback #: Email: Account Verified Y/N: Y Total Account DLs: issue: Internet is Up and ruinning: (Yes/No) Y Issue Resolved w/Testing Y/N: Y Gained agreement Y/N: Y CSAT Spiel Provided Y/N: Y CSAT Prediction: 9 Existing Open Cases Y/N: N New/On Hold Implem Y/N: N View All -------------------------------- Incontact ID: RC #: UID: Sign-Up Date: name: Callback #: Email: Account Verified Y/N: Y Total Account DLs: issue: Internet is Up and ruinning: (Yes/No) Y Issue Resolved w/Testing Y/N: Y Gained agreement Y/N: Y CSAT Spiel Provided Y/N: Y CSAT Prediction: 9 Existing Open Cases Y/N: N New/On Hold Implem Y/N: N View All ----------------------- Incontact ID: RC #: UID: Sign-Up Date: name: Callback #: Email: Account Verified Y/N: Y Total Account DLs: issue: Internet is Up and ruinning: (Yes/No) Y Issue Resolved w/Testing Y/N: Y Gained agreement Y/N: Y CSAT Spiel Provided Y/N: Y CSAT Prediction: 9 Existing Open Cases Y/N: N New/On Hold Implem Y/N: N View All