Untitled Note

1. Please specify the exact call quality symptoms experienced: - One Way Audio – one party hears the audio, the other party doesn’t for the entire duration of the call (if it’s not entire duration of call, it can be classified as Audio Loss) 2. How often do you experience the problem, is it every call or intermittent (Many times a day or week? Every Call 3. How many users/phones are affected?5 4. Which endpoint devices are affected? - Deskphones / Hard phones= Polycom VVX 150 Business IP Phone 5. Whose end is experiencing the problem? - RC User‘s audio going to the outside party 6. Does the issue happen on Inbound calls only, Outbound calls only, or both? -Outbound Only Called Number: 716-970-4140 ext 114 Caller Number:877-227-3728 Date and Time: 10/24/22 at 3:30pm Timezone: eastern standard Behavior: could not hear me pick up and say hello Session Log: SIP to SIP 10/24/2022 12:30:39 PM UTC-07:00 10/24/2022 12:30:49 PM UTC-07:00 0:10 17162719639@sip.ringcentral.com 18772273728 113 SJC01-P12-TEL03 0 / Force stopped 331963103026 Find me 10/24/2022 12:30:39 PM UTC-07:00 10/24/2022 12:30:49 PM UTC-07:00 0:10 18772273728 17162719639@sip.ringcentral.com 114 SJC01-P12-TEL03 Force stopped 331963103026 Find me 10/24/2022 12:30:39 PM UTC-07:00 10/24/2022 12:31:14 PM UTC-07:00 0:35 18772273728 17168156482@sip.ringcentral.com 114 SJC01-P12-TEL03 Call succeed 331963103026 Caller 10/24/2022 12:30:35 PM UTC-07:00 10/24/2022 12:31:14 PM UTC-07:00 0:39 18772273728 17168156482 114 SJC01-P12-TEL03 593 / 0 Find/FollowMe: success, PhS: timeout, Conference (Unk) [1017900] 331963103026 Caller 10/24/2022 12:30:35 PM UTC-07:00 10/24/2022 12:31:14 PM UTC-07:00 0:39 18772273728 17168156482 SJC01-P12-TEL03 593 / 0 Find/FollowMe: success, PhS: timeout, Conference (Unk) [1017900] 331963103026