Untitled Note

Customer Name: Maria Usuga UID:439634048 Company number: 972 463 1811 InContact ID:439634048 Extension #: 109 Best callback number: (469) 619-2472 Email address: musuga@ddwhc.com Customer's preferred callback time (with timezone): monday-friday 10 am CST Admin: Y/N yes Account Verified: Y/N yes Issue: Customer wanted to forward all faxes incoming to a number to an external number. (972) 463-1927, forward that number, 833 592 2353. Troubleshooting: (steps taken to address the issue) Checked number inventory, checked KBs and with floor support and automatic external fax forwarding is not possible. Guided customer to do it manually if they want to. KBID 87776. Recap: Y/N yes Support Site provided: Y/N no Survey Spiel: Y/N no Customer Name: on behalf of Elder Quintrelle Griggs UID:189394035 Company number: 9726335511 InContact ID:189394035 Extension #: 101 Best callback number:9726335511//Customer does not want to be called. Email address:qgriggs@mocop.org Customer's preferred callback time (with timezone): Admin: Y/N no Account Verified: Y/N no Issue: Ethernet outlet change. Troubleshooting: (steps taken to address the issue): Cx needed their physical ethernet outlet, asked if we provide ground technicians to do so. Told their we don't, customer said ok. Recap: Y/N yes Support Site provided: Y/N no Survey Spiel: Y/N yes Customer Name: Chandu K UID: 449315027 Company number: 860 580 5016 InContact ID:449315027 Extension #: 101 Best callback number: (860) 580-5016 Email address: chandrasekhark@tanuinfotech.com Customer's preferred callback time (with timezone): Admin: Y/N yes Account Verified: Y/N yes Issue: Extension 103 calls forwarded to main company number. InContaxt Max disconnected, Call back expected 11/30/22. Troubleshooting: (steps taken to address the issue) Recap: Y/N n Support Site provided: Y/N n Survey Spiel: Y/N n Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N