Untitled Note

Caller Name: Kara RC #: 2699032360 Callback Number: (269) 365-7176 Verified Email: kara@breakwater.capital # of DLS: 2 InContact ID: 427746045495 User ID: 60695463006 Case #: Account Verified: Y / ext 102 Issue: -call forwarding Troubleshooting: -calls to ext 101 are forwarded to external numbers not to the app (269) 903-2360 ************************************************ Caller Name: Sue Callback Number: (720) 262-3966 # of DLS: 13 InContact ID: 427746077247 User ID: 2219359011 Account Verified: NO Issue: -contract details -cust does not know who their AM is -cant verify the acct -unable to sign in to admin portal -he will callback ************************************************ Caller Name: Steve RC #: 4326981725 Callback Number: 4329247038 Verified Email: steve@ifixpipe.com # of DLS: 2 InContact ID: 427746116557 User ID: 62396696023 Case #: Account Verified: Y Issue: -add new users -purchase desk phones Troubleshooting: -added new users and purchased new desk phones through admin portal ORDER #: 138875022 / 138873022 / 138872022 ************************************************ Caller Name: Jason RC #: Callback Number: (215) 665-3365 Verified Email: # of DLS: 214 InContact ID: 427746227965 User ID: 178603048 Case #: 16049654 Account Verified: Y Issue: -xferred call from Rona (t1) -portin inquiry Troubleshooting: -phone number (717) 393-4400 has to be reactivated with Windstream before porting in to RingCentral -adv cust to call Windstream to reactivate the number ************************************************ Caller Name: Andrew RC #: Callback Number: (703) 986-9260 Verified Email: andrew.moyer@netplanner.com # of DLS: 4,706 InContact ID: 427746176939 User ID: 1595629008 Case #: 16046946 Account Verified: Y / EXT 24900 Issue: -MAC - 805E0CF0E624 - not registering Troubleshooting: -xferred to contact center support ent Mark ************************************************ Caller Name: Ronnie RC #: 6309740013 Callback Number: 6309740013 Verified Email: bajraliacorp@gmail.com # of DLS: 6 InContact ID: 427746240893 User ID:875134040 Case #: 16049883 Account Verified: Y Issue: -all desk phones are offline Troubleshooting: -rebooted the router cb #: (949) 400-2308 cb icid: 427746403242 - spoke with Marc / cust said he does not have time to prov now then hung up cb #: (818) 422-3919 cb icid: 427746406897 -spoke with Edward / adv cust that we resubmitted request for portin -explained that only the operator ext can receive faxes from the main number -explained email notifications -cust requested to turn on hipaa settings ************************************************ Caller Name: Norma RC #: 18053194100 Callback Number: 8052593168 Verified Email: xservices.sb@gmail.com # of DLS: 1 InContact ID: 427746378120 User ID: 1900844012 Case #: Account Verified: Y Issue: -ext 106 is not getting calls Troubleshooting: -forwarded calls of ext 106 to ext 101 -did test call -case closed ************************************************ Caller Name: Geron RC #: 7708507408 Callback Number: (404) 217-4734 Verified Email: gsmith@phoenix-healthcare.com # of DLS: 98 InContact ID: 427746431914 User ID: 2341431015 Case #: Account Verified: Y ext 7419 Issue: -multiple phones are offline Troubleshooting: -cust said that they already rebooted the router -cust said that the phone has ip add but there is a message on the screen saying "line unregistered" -tried to reboot the phone below but the prov counter did not move LINE: (770) 850-7408 ext 7408 SN: 64167F3FF642 MODEL: Polycom VVX 501 Color Touchscreen Phone IP ADD: 10.152.69.182 -accessed gui > did remote control on cust pc -reset phone to factory settings -reprov phone Set SERVER TYPE : HTTPS Server Address : pp.ringcentral.com/pp Password: Blank Boot Server: Static Provisioning Counter: 1369 -tried ics / phone not powering up thru ics -sent email to cust with the network requirements and rcommendations ************************************************ Caller Name: Dustin RC #: 9419516810 Callback Number: (941) 773-9739 Verified Email: dfreyy08@gmail.com # of DLS: 2 InContact ID: 427827609304 User ID: 596250040 Case #: 16054157 Account Verified: Y / ext 104 Issue: -custom rules -call forwarding to external numbers Troubleshooting: -create mobile users > forward calls to external numbers ************************************************ Caller Name: Siaoyan InContact ID: 427827627971 Issue: -insisting to talk to Heather -xferred call to Heather 16052260 ************************************************ Caller Name: Tamara RC #: 3102750524 Callback Number: (310) 980-3443 Verified Email: tamara@dayspabeverlyhills.com # of DLS: 1 InContact ID: 427827651000 User ID: 139417023 Case #: Account Verified: Y Issue: -unable to send text messages Troubleshooting: -created telco ops case 16054582 to re-prov the sms feature of phone numbers (310) 275-0524, (310) 278-2274 and (925) 234-4357 hapmce 3:00 pm EST ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************