Untitled Note

Grammar 101 Assessment - "not found" Phrasal Verbs Assessment - "100" Transitional Device Assessment - "90" BEST (Build-up) - "not found" BEST (Explore) - "80" BEST (Sell) - "88" BEST (Tie-up) - "100" BEST Overall - "95" Customer Name: User ID: Contact ID: Extension #: Company#: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N ------------------------------------------------------------ Case#: Issue: Issue Resolved: Y Survey Spiel: Y ----------------------------------------------------------- Account Verified Y/N: How many phones are affected?: Error on the Display Screen: Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: Digital Line: Other Notes: Is the customer on the same location where the phone is?: Internet connection working?: Additional Question -Phone has user extension and DL assigned: Y/N -Customer's internet connection is working: Y/N -Customer is in the same location as the phone is: -Phone is powered ON: