Untitled Note

David Teolis (917) 796-3180 Ext. Issue: Desk. Customer Name: David Teolis. UID: 347982040. InContact ID: 456067332232. Extension #:101. Best callback number:(917) 796-3180. Email address: dteolis@outlook.com Customer's preferred callback time (with timezone): EST. Admin: Yes. Account Verified: Yes. Issue: The customer is not able to send faxes with attachments. It happens to be sent just the message but not the file attached. He was using the app on the desk. Troubleshooting: We checked the fax settings on the customer account. We also checked with the SME/FS that the customer could send faxes and it works fine, we checked the customer account in the admin portal and it was working well. We also check that file documents were smaller than 50 MB. The customer asked to be contacted again by a technical department or a solution to this issue. Recap: Yes. Support Site provided: Yes. Survey Spiel: No.