Untitled Note

User ID: 281210030 InContact ID: 459104832359 Customer Name: Kimberly smith RC Phone Number: 385-787-5118 Extension #: 101 Best callback number: (801) 349-0086 Email address: ksmith@nima.edu Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Description: Cx unable to send text messages Issue/Subject: For: Kimberly smith | Issue: SMS Feature | By: Andres Camp >> adv the ch that we received the documentation on 12-27-2022 >> pre-approved but but not completed yet Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: No response from the machine Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: lex-m03-001 Digital Line: (805) 419-2687 Other Notes: Is the customer on the same location where the phone is?: YES Internet connection working?: Yes Additional Question -Phone has user extension and DL assigned: Y -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: Y