Untitled Note

Caller Name: Aaron RC #: 4043440522 Callback Number: 7706052450 Verified Email: Aaron@officefurnitureinc.com # of DLS: 11 InContact ID: 457517451018 User ID: 682453009 Case #: Account Verified: Y / ext 105 Issue: -phone provisioning Troubleshooting: -added emergency response location on ext 106 and 107 -assigned the phone with MAC 805E0CCE963F to ext 104 MODEL: Yealink T54W Prime Business Phone SNs: 805E0CCE965B 805E0CCEA39B 805E0CCEA359 805E0CCEA345 805E0CCE963F 805E0CCEA395 -assigned the phone with MAC 805E0CCE966B to a new user ext 108 -changed operator ext from ext 101 to ext 105 -did test calls / success -case closed 0340 Sales Office ************************************************ Caller Name: Beverly RC #: 2794443981 Callback Number: (310) 508-7395 Verified Email: beverlyf25@gmail.com # of DLS: 1 InContact ID: 457517505895 User ID: 720825009 Case #: Account Verified: Y Issue: -turn off the 2-factor authentication Troubleshooting: -turned off the 2-factor authentication as per cust request -cust was able to login without 2-factor authentication -case closed ************************************************ Caller Name: Aaron RC #: Callback Number: 6164266002 Verified Email: aaron.ma@matechresources.com # of DLS: 1 InContact ID: 457517519002 User ID: 2130266012 Case #: Account Verified: Y Issue: -xferred call from Ann (sales) -phone provisioning to a new user ext 103 Troubleshooting: -cust set up the ext 103 from the unassigned ext -assigned the phone to ext 103 LINE: (616) 319-1957 ext 103 SN: CBT15250BG9 MODEL: Cisco SPA-525G2 Desk Phone -manually rebooted the phone -did test call / success -case closed ************************************************ Caller Name: Amber RC #: 8664280826 Callback Number: (541) 465-1162 / 5418524002 Verified Email: amber.may@amc-billing.com # of DLS: 2 InContact ID: 457517542407 User ID: 1856127004 Case #: 17081613 Account Verified: Y Issue: -re-send welcome invite for the message-only extensions Troubleshooting: -admin portal > phone system > groups > message-only extensions > actions > resend welcome invitation -case closed ************************************************ InContact ID: 457517549455 Issue: -ghost call ************************************************ Caller Name: Kathy Sanford RC #: 7207980126 Callback Number: 7203298796 Verified Email: ksanford@vulcanengr.com # of DLS: 29 InContact ID: 457517551737 User ID: 2241744020 Case #: 17081718 Account Verified: Y / ext 123 Issue: -no audio on the RingCentral desktop app Troubleshooting: -cust's computer crashed -cust unable to continue ts 17081718 #ORTphone -unable to continue TS ************************************************ Caller Name: Megan RC #: Callback Number: (812) 844-7793 Verified Email: potterscarpets01@gmail.com # of DLS: InContact ID: 457517575079 User ID: 63059583008 Case #: 17081925 Account Verified: Y Issue: -xferred call from Albert (sales) -transfer the deskphone from uid 1849956027 to uid 63059583008 Troubleshooting: -deleted the phone with SN 805EC0BD6C3E from uid 1849956027 -assigned the phone to ext 101 LINE: (812) 813-4037 ext 101 SN: 805EC0BD6C3E MODEL: Yealink T42S Gigabit Business Phone -keep case open for rebooting the deskphone and testing ************************************************ Caller Name: Matt RC #: Callback Number: 7168671809 Verified Email: matt@motorboatmechanics.com # of DLS: 2 InContact ID: 457517617783 User ID: 734842048 Case #: Account Verified: Y Issue: -xferred call from Gee (sales) -change phone number (843) 606-5273 to an 850 area code Troubleshooting: -changed phone number (843) 606-5273 to (850) 5581855 -created call queue group ext 3 -created custom rule for the phone number (850) 5581855 -did test call to (850) 558-1855 / success -case closed ************************************************ Caller Name: Henry RC #: Callback Number: 4079636486 Verified Email: henry.victor@ascendvision.com # of DLS: 148 InContact ID: 457517685657 User ID:1751689020 Case #: Account Verified: Y Issue: -xferred call from Rhian (smb expansion) -no audio on the deskphone of ext 1027 Troubleshooting: -no audio on the deskphone LINE: (407) 893-8246 ext 1027 SN: 64167F568E29 MODEL: Polycom VVX 150 Business IP Phone -did test call on (407) 893-8246 ext 1027 / the deskphone did not ring -resynced the phone thru admin portal -did test calls / success -case closed PROV COUNTER 1608 1609 ************************************************ Caller Name: Derrick Draper RC #: 8776900473 Callback Number: 3368842491 Verified Email: derrick.draper@exemplarhpo.com # of DLS: 92 InContact ID: 457517715173 User ID: 311544028 Case #: 17083246 Account Verified: Y / ext 5229 Issue: -enable sms feature of (336) 295-1598 ext 5442 Troubleshooting: -checked tcr status: Not listed UID: 311544028 Company Name: Independent Pharmacy Distributor -sent email to cust with link https://www.ringcentral.com/tcr -cust unable to fillout the tcr form while on a call because he doesnt have the information of the company especially the tax id 17083246 -cust unable to fillout the tcr form while on a call because he doesnt have the information of the company especially the tax id ************************************************ Caller Name: Jerry RC #: 3322172722 Callback Number: Verified Email: jerry@plexlogo.com # of DLS: 1 InContact ID: 457517757050 User ID: 62962981008 Case #: Account Verified: NO Issue: -RingCentral SMS policy Troubleshooting: -sent email to cust with link https://www.ringcentral.com/legal/sms-mms-content-policies.html -case closed ************************************************ Caller Name: Sunny RC #: Callback Number: (847) 778-2742 Verified Email: sunnyboghani@gmail.com # of DLS: InContact ID: 457517796760 User ID: 694476009 Case #: Account Verified: Y Issue: -xferred call from Paul (sales) -add deskphones -explained that the deskphones require a license or digital line -cust said they will think about it ************************************************ Caller Name: Dylan RC #: 8656894481 Callback Number: 8656801851 Verified Email: dkarnes@gentrygriffey.com # of DLS: 4 InContact ID: 457517817873 User ID: 62901605031 Case #: Account Verified: Y / ext 107 Issue: -call forwarding for the main number (865) 689-4481 Troubleshooting: -added ext 107 to ext 101 to ring together with other exts -did test call / success -case closed ************************************************ Caller Name: Santosh RC #: 9722268900 Callback Number: 469 403 4775 Verified Email: Santosh@heal360.com # of DLS: InContact ID: 457517908778 User ID: 192841040 Case #: Account Verified: Y Issue: -call forwarding for the phone number (972) 200-7402 Troubleshooting: -created a custom rule for the phone number (972) 200-7402 to forward the calls to IVR Menu for Plano -cretaed custom for after hours to go to announcement only ext -did test call / success *case closed going to arlington plano location (972) 200-7446 Monday fri > 8am to 5pm 8 am to 1pm ************************************************ Caller Name: Juliana RC #: (949) 654-2737 Callback Number: 9498364176 Verified Email: juliana.ha@gmail.com # of DLS: 3 InContact ID: 457517969935 User ID: 399007026 Case #: Account Verified: Y Issue: -xferred call from Kevin (smb expansion) -setup voicemail greeting Troubleshooting: -uploaded the same voicemail greeting in the custome rules in the user ext 103 -did test call / success -case closed ************************************************ Caller Name: Yuta RC #: 4158577413 Callback Number: (415) 825-0161 Verified Email: yuta@kintone.com # of DLS: 1 InContact ID: 457518037670 User ID: 400418020 Case #: Account Verified: Y / ext 131 Issue: -wants to disable ext 131 because the user is leaving Troubleshooting: -explain to cust that we can delete or re-assign the phone number (415) 857-7413 to other ext -cust said he will talk to his manager to finalize their decision on ext 131 17085959 #ORTphone -pending cust action ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************