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Outbound Caller ID Incontact ID: 195813683471 General Inquiry Customer wants to know if they can change outbound caller ID on individual users Informed customer that we only have noacct@ringcentral.com --- For Anthony | Call Forwarding| Assisted by Armina Incontact ID: 195813691208 RC #: 3015830001 UID: 450776023 Sign-Up Date: 01/07/2015 Name: Anthony Carvana Callback #: 2404000963 Email: acarvana@ccmsmh.com Account Verified Y/N: Y via Mythical 5 Total Account DLs: 32 Issue: Customer saying Ext 107 desk phone is not ringing. Troubleshooting What number is being dialed? (301) 284-0196 > Assisted customer to setup call forwarding for Ext 107. > Turn off ringing on mobile/desktop app. > 5rings on Polycom phone before ringing on external number > 3 rings on her mobile phone Issue Resolved w/Testing Y/N: Y Gained agreement Y/N: Y CSAT Spiel Provided Y/N: Y CSAT Prediction: 9 Existing Open Cases Y/N: N New/On Hold Implem Y/N: N -------------------------