Untitled Note

Caller Name: Tom RC #: 8304603635 Callback Number: (512) 786-8941 Verified Email: tom@shadyacrespetranch.com # of DLS: 3 InContact ID: 197763936377 User ID: 199959049 Case #: Account Verified: Y Admin/User: Issue: -Provisioning 3 phones to ext 101 Troubleshooting: -cust wants to prov the 3 phones to ext 101 -Successfully provisioned 3 Yealink W60P Cordless Phone with 1 Handset to ext 101 -assisted cust in downloading the RC app -did screen sharing -assisted cust in setting up the IVR menu for business hours and after hours -showed the cust onm how to customize the greeting and vm greetings -assisted cust in submitting a portin request -case closed cb #: (844) 975-7962 ext 250 cb icid: 197764030850 -someone answered but disconnected the call ************************************************ Caller Name: Bryan Callback: (855) 946-3569 # of DLS: 695 InContact ID: 197764032923 User ID: 1932405021 Case #: 14866850 Account Verified: Y / ext 102 Admin/User: Issue: -xferred call from Jahara (t1) -"we are sorry to inform that you cannot proceed cause by internal error" Troubleshooting: -added ext 9556and assigned the phone number (503) 427-9556 -ask cust to send invite to the new user ext to activate the ext -cust's issue was the user used to have another ext but getting a few icons in the app that is why he wants to recreate the ext -will call the cust to check if the user ext can now utilize all rc app feature Tommy tran ext 9556 ************************************************ Caller Name: Cretica CallBack No. : (201) 455-4018 # of DLS: 404 InContact ID: 197764156539 User ID: 1765246021 Case #: 14886476 Account Verified: Y Admin/User: Issue: -xferred call from Vince (t1) Troubleshooting: -cust requested to have a callback at 2:45 p eastern because she has a meeting to attend ************************************************ Caller Name: Shannon RC #: Callback Number: (402) 305-4545 Verified Email: # of DLS: 531 InContact ID: 197764164960 User ID: Case #: 14886765 Account Verified: Y Admin/User: Issue: -xferred call from Aya (t1) -phone number mapping Troubleshooting: -sent email to NTD helpdesk to map the following phone numbers: (562) 466-1000 - (562) 228-1785 (713) 460-3200 - (832) 598-7384 (912) 330-8270 - (904) 368-6520 (410) 272-3850 - (667) 239-6021 (317) 981-1580 - (317) 660-1842 ************************************************ Caller Name: Jacob RC #: 18504844080 Callback Number: (334) 746-6376 Verified Email: jacob.edmondson@center4pain.com # of DLS: 682 InContact ID: 197764195640 User ID: 62427768023 Case #: 14887369 Account Verified: Y / ext 22134 Admin/User: Issue: -Email notification for received faxes in ext 10382 Troubleshooting: -Assisted Jacob in updating the email address who can receive the email notification for faxes in ext 10382 -updated the email add for notifs to macallcenterfax@clearwaypain.com -sent email, text message and fax to the cust but he is not receiving any email from us -cust will look at the issue on his email add macallcenterfax@clearwaypain.com 10382 (667) 309-5772 marketing@clearwaypain.com ************************************************ Caller Name: jeffrey Callback Number: (231) 439-0911 Verified Email: jeffrey.neill@ampf.com # of DLS: InContact ID: 197764221910 User ID: Case #: 14887641 Account Verified: Y / ext 228 Admin/User: Issue: -portout pin -change phone number of ext 203 to an area code of 231 Troubleshooting: -adv cust that we dont have portout pin -no phone number available with area code 231 -created telco ops case 14887665 CB #: (508) 628-7530 CB ICID: 197764244494 -spoke with Garry / cust wants to reprov the sms feature for all user in the acct -Customer would like to reprovision the SMS feature for all of the phone numbers in the account ************************************************ Caller Name: Julie Callback Number: (480) 448-0301 Verified Email: julieregalado@platinumlivingre.com # of DLS: 563 InContact ID: 197764250387 User ID: 235878028 Case #: 14887891 Account Verified: Y / ext 107 Admin/User: Issue: -Add a new user with digital line Troubleshooting: -Assisted Julie in adding and activating the new user extension ext 111 -This is a description of the Issue you are communicating about.Customer would like to change their company name to Platinum Living Realty / created cif case 14887928 Platinum Living Realty ************************************************ Caller Name: calen RC #: 17073888478 Callback Number: (424) 348-0250 Verified Email: cmeza@millenniataxrelief.com # of DLS: 110 InContact ID: 197764273510 User ID: 62115286016 Case #: 14888985 Account Verified: Y / ext 110 Admin/User: Issue: -RC desktop app is answering calls automatically even though there is no one in the desk -The RingCentral phone app in the user extensions 1004 and 1012 are automatically answering the incoming calls even there is no one in the desk to answer the call Troubleshooting: -adv cust that there is a possibility that the user ext's auto answer is enabled 1. Log in to the RingCentral Phone desktop application. 2. Click the Settings (gear) icon in the bottom controls. 3. Go to Calls > Incoming. 4. Enable the Auto answer toggle switch. 5. Choose the duration wherein the call will be automatically answered. -cust wants to Downgrade plan / created cif case 14889170 (424) 348-0166 ext 1004 (323) 763-9726 ext 1012 ************************************************ Caller Name: Zorin RC #: 16465369100 Callback Number: (646) 536-9126 Verified Email: Zorin.Glikman@claimscon.org # of DLS: 397 InContact ID: 197764360423 User ID: 62352228008 Case #: Account Verified: Y / ext 19126 Admin/User: Issue: -wants to activate Corporate Directory on the polycom phone to see all users in his phone Troubleshooting: -xferred to engage voice acct ************************************************ Caller Name: Patrick RC #: 4582022193 Callback Number: (458) 202-2193 Verified Email: # of DLS: 296 InContact ID: 197764381019 User ID: 296 Case #: 14718630 Account Verified: Y / ext 5035 Admin/User: Issue: -wants to follow up on the case 14718630 Troubleshooting: -sent dm to Von / no answer -adv cust that Von will call him probably tomorrow ************************************************ Caller Name: Stephanie RC #: Callback Number: Verified Email: # of DLS: InContact ID: 197764402110 User ID: 563998020 Case #: Account Verified: Y Admin/User: Issue: -consultation call from sales about integrations -cust hung up Troubleshooting: mobile app ************************************************ Caller Name: Zac # of DLS: 204 InContact ID: 197764409846 User ID: Case #: 14889966 Account Verified: Y Admin/User: Issue: -consultation call from Zac (Global Enterprise Engineer) -adv rep of the eligibilities for sso -sent email to cust as Zac's request Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************