Untitled Note

Customer Name: Patty UID: 59444787 InContact ID: 457517098465 Extension #: 101 Company#: 800 756 5582 Best callback number:N/A Email address:N/A Customer's preferred callback time (with timezone): N/A Admin: Y Account Verified: Y Issue: cx was assisted by an agent called Teng that promised on case: 17065882 that she will be pushing the payment date to January the 2nd but she didn't and now her account is disabled. Troubleshooting: was about to transferto billing as instructed by my SME when the CX hung up. she is calling from this #(619) 980-3627 Recap: Y Support Site provided: Y Survey Spiel: Y