Untitled Note
By: Anonymous12/9/20212 views Public Note
Opening Spiel -Maria
Empassure Statement
Full name and address by first name
Verification of phone number
1st Time Calling Samsung
Address Customers Concern
Troubleshooting
Ask if there is anything else
RECAP
EMAIL (verify email) (Ask for the email address)
Samsung Account?
Survey (Email or After the call)
Upselling Soundbar or premium and care
Closing Spiel
1. Inquiry:
2) Resources used:
3) Steps taken:
4) Additional comments/Requirements:
FIRST TIME CALLING? YES/NO
SAMSUNG ACCOUNT? YES/NO
ASSISTED SALES FOR TV? YES/NO/ ISSUE RESOLVED AND NOT
APPLICABLE TO THE CALL
UPSELLING SOUNDBAR AND SAMSUNG CARE (INSURANCE)?
YES / NO/ ISSUE RESOLVED AND NOT APPLICABLE TO THE CALL
5) Outcome:
6) Language: (DR Only):
7) Symptom Description:
8) NCP Parts Needed: