Untitled Note

12:00am 1:45pm OFFICE 100 01:45pm 02:00pm Break 02:00pm 03:00pm OFFICE 100 03:00pm 04:00pm Lunch 04:00pm 07:00pm OFFICE 100 07:00pm 07:15pm Break 07:15pm 09:00pm OFFICE 100 17076370 Incontact Id : 458497030058 Name : Angela RC # : 210889906 CB # : (830) 279-8849 / 8302796833 UID :696485009 Email : DL : Account Ver: Issue: TS: Incontact Id : 458497074120 Name : Fred RC # : (405) 257-7200 CB # : (405) 257-7200 / 4126168684 UID :165523040 Email : brown.f@sno-nsn.gov DL : Account Ver:Y Issue: cust called in to interchange ext. TS: walked cust in setting up or deleting the user from the other ext issue resolved. Jaymie McKane mckane.j@sno-nsn.gov Incontact Id : 458497131421 Name : Charles RC # : 8436660552 CB # : (954) 439-3299 UID :63097132008 Email : DL : Account Ver: Y Issue: cust called in to replace main number wi TS: replace main line with 8436417793 walked cust in setting up ext.. 17262250 Incontact Id : Name : Varoon RC # : CB # : UID :63046807008 Email : DL : Account Ver: Issue: TS: Incontact Id : 458497182450 Name : kenneth RC # : (941) 444-6165 CB # : (941) 444-6165 UID : 2477042015 Email : Health@Spine-Well.com DL : Account Ver: Y Issue: Set up call forwarding to external number TS: cust said when his main line is called it should be forwarded to 9414133302 set custom rule under ext 105. issue resolved. Incontact Id : 458497241247 Name : Amy RC # : 8564128548 CB # : (610) 574-0300 UID : 62875945028 Email : Aedgett@homefreerx.com DL : Account Ver: Y Issue: Cust called in about call recording on ext. TS: added the 2 ext's. in the automatic call recording 2075 2066 did a test call/ succes. issue resolved. did a test call/ success. 17261836 Incontact Id : Name : Susan RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: yealt42S Incontact Id : Name : RC # : scott CB # :6106781015 UID : Email : DL : Account Ver: Issue: TS: Incontact Id : 458497347501 Name : RC # : CB # : UID : Email :tle@savckat.com DL : Account Ver: sts@savckat.com Issue: ben@savckat.com TS: Incontact Id : 458497379939 Name : Mike RC # : (508) 728-8142 CB # : (508) 728-8142 UID : 195451035 Email : MTran@chasecorp.com DL : Account Ver: Y Issue: cust called in about porting in a number. TS: walked cust in transferred and vanity walked cust in porting or sending a request to the losing carrier. edu on tf. issue resolved. Incontact Id : 458497408200 Name : Candace RC # : (410) 465-4665 CB # : (410) 465-4665 / 4435729464 UID : 487326016 Email : admin@howardcountylegal.com DL : Account Ver: Y Issue: Cust called in about call recording TS: cust doesnt have access to call recording. spoke to super admin and was granted permission to make candace an admin. changed role of candaces ext. did a test/ success. issue resolved. Incontact Id : 458497470152 Name : Vera RC # : 7786551231 CB # : (778) 939-8688 UID : Email : DL : Account Ver: Issue: TS: 126 ave restoration / unlimited calls Incontact Id : 458497580963 Name : Brian RC # : 8887112065 CB # :(215) 429-0677 UID : 62790012008 Email : briankhurstjr@inhomefingerprintingpro.com DL : Account Ver: Y Issue: Cust called in about port out req TS: gave cust Company name, Address and Auth user. Issue resolved. Incontact Id : 458497591037 Name : Sam RC # : (479) 202-0844 CB # : UID : Email : DL : Account Ver: 62825882008 3864659451 Issue: TS: (833) 264-6262 Incontact Id : Name : RC # : 6106781015 CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : 458497677576 Name : Alex RC # : (951) 261-8354 CB # : UID : 62825882008 Email : DL : Account Ver: Issue: TS: 3864659451 Incontact Id : 2236599005 Name : Yaniris RC # : (720) 609-8933 CB # : (720) 609-8933 UID :2236599005 Email : yanirisgmontes@icloud.com DL : Account Ver: Y Issue: Cust cant log in to acct. TS: edu cust on the number that she needs to put in. set up with password Welcome1. issue resolved. Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: