Untitled Note

Customer Name: Anthony User ID: 62948904008 Contact ID: Extension #: 101 Company#: 8885620506 Best callback number: 8476209306 Email address: Customer's preferred callback time (with timezone): Admin: Y/N yes Account Verified: Y/N yes Issue: Check Vanity number Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N ------------------------------------------------------------ Case#: Issue: Issue Resolved: Y Survey Spiel: Y ----------------------------------------------------------- Account Verified Y/N: How many phones are affected?: Error on the Display Screen: Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: Digital Line: Other Notes: Is the customer on the same location where the phone is?: Internet connection working?: Additional Question -Phone has user extension and DL assigned: Y/N -Customer's internet connection is working: Y/N -Customer is in the same location as the phone is: -Phone is powered ON: