Untitled Note

User ID: 354887048 Customer Name: Candy Company#: 18006303944 Admin: Y/N yes Extension #: 101 Best callback number: (469) 820-2086 Account Verified: Y/N no Email address: InContact ID: 457517462240 Issue: Issue with logging in. Since today, the first time she tried to log in she got the message "This account has bee disabled please contact customer support". They don't have Two-step verification issues. Next billing date is until 01/07/2023. Not able to log into Ring Central support website, it shows call customer service. Also she could not be verified because she does not have sec question, not able to log into support website and she said she does not have access to see her credit card information as she can not log in Troubleshooting: For this I contacted another department and they say that the fraud investigation department made a chargeback, they Blacklisted credit card 444796...3684/CEOF tammylayne@gmail.com Disabled active account: Account disabled and has been scheduled to be DELETED on 01/27/2023 Email notification sent to CEOF tammylayne@gmail.com They say that they sent you an email with instructions on how to proceed. Fraud Investigation cases: 17074179 - closed 17080255 - closed Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N