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Customer Name: Martin Bermudas User ID: 63063411008 Contact ID: Extension #: 101 Company#: 3057482565 Best callback number: (786) 246-4287 Email address: martin@bermudezcsi.com Customer's preferred callback time (with timezone): Admin: Y/N: yes Account Verified: yes Issue: Have 2 accounts with email number. Disabled : 2997524044 Active: 63063411008 Sorry, access to this account is disabled. Please contact your company admin. If you're the company admin, call support at (888) 898-4591. Troubleshooting: Recap: Y/N yes Support Site provided: Y/N yes Survey Spiel: Y/N yes ---------------------------------------------------------------------------- Account Verified Y/N: How many phones are affected?: Error on the Display Screen: Extension Number in Issue: Serial Numbers of the phone: Make and Model: Digital Line: Other Notes: Is the customer on the same location where the phone is?: Internet connection working?: Additional Question -Phone has user extension and DL assigned: Y/N -Customer's internet connection is working: Y/N -Customer is in the same location as the phone is: -Phone is powered ON: