Untitled Note

User ID 2089418020 InContact ID 459340992215 Customer Name: Michael RC Phone Number: 901-296-1390 Extension #: 2 Best callback number: (901) 219-0275 Email address: thechosenonemikec@gmail.com Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Description: all his numbers when someone calls it should be Tri-State Tablets instead of eStream TV. also customer wants to change this number (901) 296-1390 to another one with area code 662 Issue/Subject: For: Michael | Issue: Ext 2 change number | By: Andres Camp preferred CNAM: Tri-State Tablets numbers: ( (336) 900-6559 , (901) 201-5172 , (870) 525-1755 , (901) 252-7935 , (901) 273-7972 , (901) 422-6328 , (901) 450-4844 <<--- ( IQNT-DID ) ) , (901) 545-3600) <<--- Level3 - LI this one needs to be changed ((901) 296-1390) to another one with area code 662 and the cnam to be the same as well there is an error when trying to change the number. Cx needs to update his billing info, they have unpaid bills since Jan 20. Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: No response from the machine Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: lex-m03-001 Digital Line: (805) 419-2687 Other Notes: Is the customer on the same location where the phone is?: YES Internet connection working?: Yes Additional Question -Phone has user extension and DL assigned: Y -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: Y