Untitled Note

Customer Name: Richard Woodward Company Number: 2149451066 Extension #: 101 Best callback number: 9728143587 Email address: Customer's preferred callback time (with timezone): 9-5pm monday to friday central time Admin: Y/N Account Verified: Y/N Company Name: Issue: tissues with his RC App. Customers are unable to hear him and when his number was dialed and also was having issues ringing his RC desktop case number 16760327 Troubleshooting: (steps taken to address the issue) We tried doing some troubleshooting on the RC App on settings and audio configuration to make sure the right devices were set up and we also downloaded a RC App on support.ringcentral.com we also changed the desktop configuration to ring 8 times for 40 secs on the call handling configuration but it only ringed his mobile phone number Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N For (Customer’s Name)_Issue_Assisted / Resolved by (Agent’s Name)