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Customer Name: rAYEREDN UID:614536009 InContact ID:458025447403 Extension #: 145 Best callback number: is (510) 557-6988 RC 2093643020 Email address: Customer's preferred callback time (with timezone): Admin: Yes Account Verified: Yes Issue: Troubleshooting: Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: date and hour incorrect Extension Number in Issue: UNA Serial Number of the phone: Make and Model: Digital Line: Other Notes: Is the customer in the same location where the phone is?: Internet connection working?: Additional Question -Phone has user extension and DL assigned: Y/N -Customer's internet connection is working: Y/N -Customer is in the same location as the phone is: -Phone is powered ON: