Untitled Note

Incontact ID: 427945081207 Ghost call Disconnected call Incontact ID: 226091509959 Scott call 6106781015 Case: 15545136 CX agreed to close case: Y Any other open case/s: N/A Test Reso: N/A CSAT spiel: Y - N/A Need intervention: N/A Hi. This Alber from RC Tech support. Im doing a follow up call for us to continue working on your case. If you still need technical assistance please call us back at 8888984591 option 3 and provide your case number __________. We are open 24/7, feel free to contact us anytime. You can also chat with us, please click on the link https://support.ringcentral.com/contact-support.html, and click “Chat with Us” for real-time support. Kibana: https://ringcentral.saleshood.com/huddle_events/118132 https://ringcentral.saleshood.com/huddle_events/263146 Empirix: https://ringcentral.saleshood.com/huddle_events/262241 https://ringcentral.saleshood.com/huddle_events/301504 Hi (Name of customer), I called to make a follow-up on your concern by calling this number: XXXX however, I was routed to your voicemail. Kindly reply to this email with your best available time and number so that we can assist you further. If you need immediate assistance, please call us at 888-898-4591 press 3 then give the case number XXXX. We are open 24/7, feel free to contact us anytime. You can also chat with us, please click on the link https://support.ringcentral.com/contact-support.html, and click “Chat with Us” for real-time support. Sincerely, Alber RingCentral Experts Team RingCentral, Inc. support.ringcentral.com -Callback customer - 1st attempt. Reached VM. Left VM. - 2nd attempt. InContact ID: 428510157713. Called #: (515) 422-5113 ext. 5113. Reached VM. Left VM. Sent email. Post shift OT: need to work on the case: 16192901