Untitled Note

Customer Name: RingCentral Number: UID: InContact ID:458496691640 Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: The cx was calling about some issues with a desk phone but the connection was kinda laggy and it ended up getting disconnected unable to retrieve cx's information Troubleshooting: Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N For (Customer’s Name)_Issue_Assisted / Resolved by (Agent’s Name)