#ORTphone

Caller Name: Joanne RC #: 4087337501 Callback Number: (408) 507-7173 Verified Email: cameronveterinary@gmail.com # of DLS: 9 InContact ID: 456403133343 User ID: 62967798008 Case #: 16867022 Account Verified: Y Issue: -phones provisioning Troubleshooting: -phone is connected to network but unable to login to the gui using default password -tried to reset phone to factory settings by pressing and hold the OK button / no prompt to reset phone to factory YEALINK T54W MAC / IP ADD: 805E0CB2E3DE - 192.168.10.150 -adv cust to contact prev carrier to reset the phone to factory settings or at least get the password ************************************************ Caller Name: Pamela RC #: 8662177282 Callback Number: 8662177282 Verified Email: info@mystudyx.com # of DLS: 42 InContact ID: 456403172879 User ID: 375367048 Case #: Account Verified: Y Issue: -requesting for spanish rep -unable to play and download the call recordings from the admin portal ************************************************ Caller Name: Loren RC #: 6166008327 InContact ID: 456403209210 User ID: Account Verified: NO Issue: -sms usage -call got disconnected upon asking the SQ -unable to get cb # ************************************************ InContact ID: 456403212471 -ghost call ************************************************ Caller Name: Robert RC #: 2013086622 Callback Number: 9734604455 Verified Email: itsupport@hudsonproortho.com # of DLS: 76 InContact ID: 456403142170 User ID: 270177023 Case #: Account Verified: Y / ext 4455 Issue: -portin submission Troubleshooting: -cust not in front of computer and cannot access admin portal -adv cust that he has to be in admin portal to submit portin request and needs copy of bill ************************************************ Caller Name: Nathan RC #: 8045336942 Callback Number: 8045336942 Verified Email: nathan.maharg@renovationbrands.com # of DLS: 130 InContact ID: 456403228971 User ID: 2626708015 Case #: 16863794 Account Verified: Y / ext 100150 Issue: -phone provisioning to ext 504465 Troubleshooting: -re-prov the phone below: LINE: (862) 244-2992 EXT 504465 SN: 4825670A4E81 MODEL: Polycom VVX 350 Business IP Phone Set SERVER TYPE : HTTPS Server Address : pp.ringcentral.com/pp Password: Blank Boot Server: Static - 2635 2637 ************************************************ # of DLS: 2 InContact ID: 456403243578 User ID: 2270412020 Issue: -consultation call from Mai (expansion) -enable sms feature -adv rep to create case to fraud ************************************************ Caller Name: Bojan RC #: 3194813867 Callback Number: 2246611588 Verified Email: b@midnight-x.com # of DLS: 13 InContact ID: 456403257471 User ID: 1922739027 Case #: Account Verified: Y Issue: -sms is not working Troubleshooting: -explained that we need to update the card info on file -cust has no card info -cust likes to get the sms usage of the users -explained that I cant access the excel or download the sms usage due to some restrictions ************************* *********************** Caller Name: Forrest Bennett RC #: 8017568885 Callback Number: (801) 318-0152 Verified Email: forrestb11@gmail.com # of DLS: 16 InContact ID: 456403278576 User ID: 63018910 Case #: 16868459 Account Verified: Y Issue: -wants to talk about licenses and discounts -cust said he deleted numbers but he is still being charged 3852180427 ************************************************ Caller Name:Forrest Bennett Callback Number: (801) 318-0152 Verified Email: forrestb11@gmail.com # of DLS: 7 InContact ID: 456403278576 User ID: 2556449008 Case #: Account Verified: Y Issue: --wants to talk about licenses and discounts -cust said he deleted numbers but he is still being charged Troubleshooting: ************************************************ Caller Name: Geoffrey RC #: (620) 224-2200 Callback Number: (620) 224-2200 Verified Email: geoff@masonclarklaw.com # of DLS: 3 InContact ID: 456403325458 User ID: 62771519008 Case #: 16868825 Account Verified: Y Issue: -ext 103 is unable to send sms Troubleshooting: -created telco ops case 16868838 to enable sms feature for phone number: ph #: (620) 644-4997 ext 103 -send form of tcr to cust ************************************************ Caller Name: Susan Jackson RC #: 8432220992 Callback Number: (813) 248-1988 Verified Email: susanj@amalie.com # of DLS: 0 InContact ID: 456403344407 User ID: 811134008 Case #: Account Verified: Y Issue: -disable 2-factor authentication Troubleshooting: -assited cust in changing the answer to sq thru admin portal -disable 2-factor authentication permanently ************************************************ # of DLS: 11 InContact ID: 456403362520 User ID: 301859029 Case #: Account Verified: Y Issue: -consultation call from Aleli (expansion) -calling credit package charge -rep accessed the toll free minutes usage and confirmed that the usage is now at 24,000 minutes ************************************************ InContact ID: 456403380297 User ID: 301859029 Case #: Account Verified: Y Issue: -consultation call from Aleli (expansion) -toll free usage -adv rep to download the call logs to sum up the toll free minutes for the billing cycle ************************************************ Caller Name: Flavia RC #: 8005713103 Callback Number: 9175096008 Verified Email: melendez@leasonellis.com # of DLS: 0 InContact ID: 456403405735 User ID: 56450824 Case #: Account Verified: Y Issue: -unable t o send fax with 121 pages Troubleshooting: -did a test fax to my tester acct / success -the 92 paged was successful -the plan on the acct should still be able to accomodate the fax -the attachment is pdf / with 4624kb file size -adv cust to resend the fax if it will fail again - ************************************************ InContact ID: 456403455407 User ID: 63024274008 Case #: Account Verified: Y Issue: -consultation call from Melissa (sales) -unable to put the ERL -unable t assist due to acct is not yet confirmed ************************************************ Caller Name: Todd RC #: Callback Number: 5034520347 Verified Email: it@toddk-np.com # of DLS: 1 InContact ID: 456403461539 User ID: 62993127008 Case #: 16870083 Account Verified: Y Issue: -xferred call from Anne (expansion) -unable to use the sms feature Troubleshooting: -created telco ops case to enable sms feature of ph #s: (503) 5738820 (503) 5738794 -sent email to cust for tcr UID: 62993127008 Company name: Todd Karakashian PMHNP, LLC ************************************************ Caller Name: Suzy RC #: Callback Number: 5208828225 / 5204440025 Verified Email: sgarciavargas@westernwealthcommunities.com # of DLS: 14 InContact ID: 456403465608 User ID: 403236048 Case #: Account Verified: Y Issue: -xferred call from Sheer (expansion) -phones are not ringing until 10:30 pst Troubleshooting: -accessed admin portal to change timezone from Time Zone: (GMT-08:00) Pacific Time (US