Untitled Note
By: Anonymous12/9/20222 views Public Note
Customer Name: Fernando
UID: 3361907020
InContact ID: 6302918614
Extension #: 113
Admin: Yes
Account Verified: Yes
Issue: The customer needed to know why he was unable to hear the voicemail and check if the call handling settings were right.
Troubleshooting:
-The customer resolved the voicemail PIN before providing him assistance.
-Call handling in ext 334 and 110 were verified.
Recap: Yes
Support Site provided: Yes
Survey Spiel: Yes