Untitled Note

User ID 2199864008 InContact ID 457280840367 Customer Name: Renee Mandala RC Phone Number: 805 646 7559 Extension #: 110 Best callback number: 8056672115 Email address: renee@securebeginnings.org Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Description: she couldnt access to the account Issue/Subject: For: Renee Mandala | Issue: unable to access the account | By: Andres Camp email updated ch requested to change the password. ch changed the password Case #: Issue: Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: No response from the machine Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: lex-m03-001 Digital Line: (805) 419-2687 Other Notes: Is the customer on the same location where the phone is?: YES Internet connection working?: Yes Additional Question -Phone has user extension and DL assigned: Y -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: Y