Untitled Note

User ID: 2373937036 InContact ID: 458367726305 Customer Name: Hector Navarro RC Phone Number: 310-803-6896 Extension #: 101 Best callback number: 310-986-0642 Email address: strideforward3@gmail.com Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Description: Cx needs all calls to this number (310) 803-6896 routed to his cell phone, geeting for his user as well Issue/Subject: For: Hector Navarro | Issue: call forwarding | By: Andres Camp TS: walked ch through web ringcentral admin portal adv ch to change on the company call handling>> forward to a user>> user call handling>> external number added walked th cx through the admin to change of the greeting cx satisfied agreed to close the case Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: PURMVD Extension Number in Issue: (Provide all that applies) Serial Number of the phone: 805E0CF561F5 Make and Model: Yealink W79P Digital Line: Other Notes: Is the customer on the same location where the phone is?: YES Internet connection working?: Yes Additional Question -Phone has user extension and DL assigned: Y -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: Y