Untitled Note

Caller Name: Brent RC #: 4102551414 Callback Number: (410) 427-9000 Verified Email: Brent@telephonet.com # of DLS: 56 InContact ID: 195599604034 User ID: 364947048 Case #: 15925767 Account Verified: Y Issue: -turn off desktop app notifications for incoming calls Troubleshooting: -turn off the notifications and sounds for the desktop app only through the settings of the RC app -did a test call / the desktop app still ring -asked cust to change the Default phone app for calling from "RingCentral app (this app)" to "RingCentral phone" -did test call / the user's desktop app and mobile app ring but not the desktop app -case closed 4103693288 ************************************************ Caller Name: Lily Callback Number: (917) 672-3316 Verified Email: lilyjinzhi@outlook.com # of DLS: 112 InContact ID: 195599630270 User ID: 63019487028 Case #: 15904564 Account Verified: Y Issue: -ext 102 is unable to receive and send text messages Troubleshooting: -did a test sms to the phone number (917) 672-3316 -cust is in high volume sms feature -asked cust to download and use the high volume sms app from our app gallery https://apps.ringcentral.com 9172773594 (917) 672-3316 cb #: 516-692-8505 cb icid: 195599755374 -spoke with Michelle /xferred the call to Vincent's ext -no answer / left vm / sent email cb #: (530) 223-5357 cb icid: 195599789263 -no answer / left vm / sent email ************************************************ Caller Name: Lily RC #: 2125949410 Callback Number: 347 733 0751 / 2125949410 Verified Email: lily@chaifetzlaw.com # of DLS: 44 InContact ID: 195599784000 User ID: 152559041 Case #: Account Verified: Y Issue: -update outbound caller id name for the phone number 2125949410 Troubleshooting: -the ph # 2125949410 is assigned to call queue group ext 2 -sent email to level3 to update the cnam for the ph #s below: desired cnam: CHAIFETZ LAW (347) 946-3570 ext 2701 (347) 756-6585 ext 2702 (347) 773-3002 ext 2704 (347) 746-1921 ext 2705 (347) 748-1061 ext 2703 cb #: (212) 594-9410 cb icid: 195599843113 -spoke with Larry / Lily is out for lunch ************************************************ InContact ID: 195599815709 -ghost call ************************************************ Caller Name: Blake RC #: Callback Number: 618 317 0216 Verified Email: bcarlson@apexnetworkpt.com # of DLS: 210 InContact ID: 195599806842 User ID: 1854693004 Case #: Account Verified: Y Issue: -outbound caller id tagged as spam Troubleshooting: -register phone number to whitelist the caller id AT