Untitled Note

Customer Name: Jenny Santos, David Yerushalmi (Super UID: 62345695004 main company # 3107777717 Issue: call handling issues, calls should be connected to Melissa Gomez-Martinez,Monica Santos, jenny, sandra sandra and jenny are the only reciving InContact ID: 456194766280 Extension #: 101 Best callback number: 3107777717, 9097816968 Email address: jsantos@injuryneeds.com Customer's preferred callback time (with timezone): aroun 2 pacific time Admin: Y/N n Account Verified: Y/N y Troubleshooting: I guided the customer to set up a call queue Recap: Y/N y Support Site provided: Y/N y Survey Spiel: Y/N y melissa monica CASE #: 16823578