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InContact ID 8888984591 InContact Contact Id: 456292128731 Customer Name: Watts RC Phone Number: 855-469-2887 Extension #: 102 Best callback number: 602-434-7914 Email address: marc@wattspest.com Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Issue/Subject: Ch is not receiving any kind of phone calls on her new iPhone, none of the numbers that the customer dials the call gets routed to her phone, ch is not currently enrolled on the auto-receptionist description: Ch is trying to receive calls on extension 102, her psychical phone is not receiving any kind of calls no matter what number they use. ch wants to forward calls to her extension no matter which number they use. Troubleshooting: -Made the change for the customer on his admin portal for extension 102 -went into his admin portal ( phone system - Groups - Call queues - added the extension 102 for both queues and made the change to ring simultaneously for the ch request. Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N