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WFH Spiel ?? The customer may experience background noise or line quality issues due to work from home set up ?? For possible call drop, the advisor will try to call the customer within 5 minutes and set the customer's expectation that in case they didn't receive any call, they must call the Neo Hotline for urgent assistance Meetings disclaimer o The customer must be in front of the computer all the time/throughout the session o The customer must close their confidential files or applications o The RC agent will only navigate or make changes on the RingCentral related applications/settings o The customer may close the application if they feel uncomfortable Network Readiness ?? RC Service will be dependent with the available bandwidth, quality, and reliability of the local area network or the internet ?? For each phone/connected device, a 100 kbps is required or 200 kbps if customers prefer a high-quality codec ?? If the bandwidth is sufficient but issues with call quality arise, there will be a need to coordinate with the network provider or make out system has been mixed up customer hangs up message they hear not getting any orders anymore 5187070833 CASE #: Incontact ID: User ID: #: # of DLS: Caller Name: Saima Ada Callback Number: 5187070833 Verified Email: Account Verified: Y Admin/User: Y Issue: Provided Estimated Timeframe: Y Troubleshooting: Session Logs: Provided Recap: Inform support.ringcentral.com: Inform Survey: ==================================================================================================== CASE #: Incontact ID: User ID: #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin/User: Y Issue: Provided Estimated Timeframe: Y Troubleshooting: Session Logs: Provided Recap: Inform support.ringcentral.com: Inform Survey: ==================================================================================================== CASE #: Incontact ID: User ID: #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin/User: Y Issue: Provided Estimated Timeframe: Y Troubleshooting: Session Logs: Provided Recap: Inform support.ringcentral.com: Inform Survey: ====================================================================================================