Untitled Note

User ID: 300014049 Customer Name: Ryu Company#: 6576603040 Admin: Y/N yes Extension #: 101 Best callback number: (909) 419-6181 Account Verified: Y/N yes Email address: leongomez117@gmail.com InContact ID: 458025442720 Issue: Mason ext 102 phone number is not allowing text messages. Troubleshooting: Send TCR form. Other notes: Recap: Y/N yes Support Site provided: Y/N yes Survey Spiel: Y/N yes ---------------------------------------------------------------------------- Account Verified Y/N: How many phones are affected?: Error on the Display Screen: Extension Number in Issue: Serial Number of the phone: Make and Model: Digital Line: Other Notes: Is the customer on the same location where the phone is?: Internet connection working?: Additional Question -Phone has user extension and DL assigned: Y/N -Customer's internet connection is working: Y/N -Customer is in the same location as the phone is: -Phone is powered ON: