Untitled Note

Sample: Incontact ID: 456194590222 RC#:7854248805 User ID: 216739031 Caller Name: Aya Email: a.hickman@adestraeye.com Callback Number: 9134449012 Account Verified: Y Admin/User: Ext. 104 Issue: having a technical issue/ when calling the main number no prompts/ dc call / called back the cx, 456194641505 Troubleshooting: main greeting has been deleted> walkthrough the cx to create a greeting >auto receptionist> record prompts Ivr menus>prompts and add test call/ working no other issue ///////////////////////////////////////////////////////////////////////// Incontact ID: 456194730949 RC#: 3102897156 User ID:1672548020 Caller Name: Joseph Shirazi Email: Callback Number: 3103835113 Account Verified: Y/ Admin/User: 6 Issue: issue in logging in to the main number and checking the faxes Troubleshooting: Change the password to ext 13 and walkthrough customer change the password able to log in //no other issues ////////////////////////////////////////////////////////////////////////////// Incontact ID: 456291650043 RC#: 8603162738 User ID: 62967022008 Caller Name: marlou macaraig Email: marlou.macaraig@nationalcoordinationcenter.com Callback Number: 4043989382 Account Verified: Y Admin/User: 9998 Issue: has question for single active directory if the sso is configured with ring central/ single sign on / it would thick up and pull the active ,should be reflected ringcentral app Troubleshooting: transfer to higher Dl transfer to edgar ///////////////////////////////////////////////////////////////////////////////////// Incontact ID:456291684379 RC#: 5177826422 User ID: 2045667021 Caller Name: Linda lines Email: bmwo@demant.com Callback Number: 5177875955 Account Verified: Y/N Admin/User: Issue: system lines went down / while checking for the account the system came back/ no issues Troubleshooting: upon checking self resolved by customer ////////////////////////////////////////////////////////////////////////////////////////// Incontact ID: 456291760861 RC#: N/A User ID: N/A Caller Name: N/A Email: N/A Callback Number: N/A Account Verified: Y/N Admin/User: N/A Issue: call was dc / unable to get the number Troubleshooting: unable to call back ///////////////////////////////////////////////////////////////////////// Incontact ID:456291784007 RC#:7728773464 User ID: 62385582004 Caller Name: Angie moodie Email: mglogistics722@gmail.com Callback Number: 7728773464 Account Verified: Y Admin/User: Issue: .asking how to reactivate the number for Ext 102,103 >need to reactive and will not ring to the phone number >wants to know where to check for the call recording Troubleshooting: walkthrough the customer on how to reactivate the number walkthrough the cx where to find the call recording //////////////////////////////////////////////////////////////////. Incontact ID: 456292018261 RC#: 8326999496 User ID: 62932343008 Caller Name: Kismah joseph Email: info@beyondbeautyboutique.life Callback Number: 2129209889 Account Verified: y Admin/User: 101 Issue: 3 numbers on the account , need to have the one number to ring directly without going voicemail 456291980331 dc called/ called back the cx ,456292022047 Troubleshooting: assisted the customer to set up number test call/ working //////////////////////////////////////////////////////////////////////////// Incontact ID: 456292777643 RC#: 8328714612 User ID: 62807227008 Caller Name: Joseph jones Email: jjyardmulching0515@gmail.com Callback Number: 8328964652 Account Verified: Y Admin/User: 101 Issue: *calling to set up account *cx wants to connect call when main number is called and connected to 3464797909 *set up call handling *queries about messaging the customer Troubleshooting: *walkthrough cx on how to change the email/ *walkthrough cx to change the call handling *assisted cx to download the app did test call for call forwarding/ test ok /////////////////////////////////////////////////////////////////////////////////////////// Incontact ID: RC#: 3365790640 User ID: 63037794028 Caller Name: Autumn Email: autumnfields2425@yahoo.com acq@nextdoorhousebuyer.com Callback Number: 9104713659s Account Verified: Y Admin/User: 102 Issue: *reset the email but they don't receive the two authentication factor 81152 Troubleshooting: *tried to update the new email to the old email and try to log in / cx were able to receive the authentication factor *ask customer to put back the new email and will try to log in but cx said that just leave the old email because she don't have enough time *new email acq@nextdoorhousebuyer.com /////////////////////////////////////////////////////////////////////////////////////////// Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Admin/User: Issue: Troubleshooting: ////////////////////////////////////////////////////////////////////////////////////////// Incontact ID: 456401923776 RC#: 4079864884 User ID: 160208048 Caller Name: Basil Vennard Email: bdennard@quickly.il Callback Number: 5154017721 Account Verified: Y Admin/User: 102 Issue: *asking if we call the local area the number will reflect or imitate the area code for Ringcentral // *getting an outbound call will not be mark as spam https://support.ringcentral.com/article/Open-Options-for-Users-When-Phone-Number-is-Mistakenly-Flagged-as-Spam-Junk-Fraud-or-Scam-call-RingCentral-Contact-Center.html changing phone number // few users Dc call/ call cx but on VM ContactID: 456401978217 second call/ still no answer ContactID: 456401982026 Troubleshooting: > advise cx that they can't replicate the number of the area code for local number >for outbound call which is mark spam //sent an ink for the article dc call on the middle of convo /called back but on VM ////////////////////////////////////////////////////////////////////////////////////////// Incontact ID: 456402072124 RC#: User ID: Caller Name: Scoot Email: Callback Number: 6106781015 Account Verified: Admin/User: Issue: cx is having an issue on his line / no clear / asking for call back cx is asking for call back ContactID: 456402076219 called the cx again but not available 456402082376 called back but the cx is unavailable 456402088130 Bad Number Troubleshooting: N/A ////////////////////////////////////////////////////////////////////////////////////////// Incontact ID: 456402089273 RC#: N/a User ID: N/a Caller Name: N/a Email: N/a Callback Number: N/a Account Verified: N/a Admin/User: N/a Issue: cx called but no answer / dc call unable to call back no number / Troubleshooting: N/a ////////////////////////////////////////////////////////////////////////////////// Incontact ID: 456402122837 RC#: 7708848117 User ID: 1628505027 Caller Name: Joy Celsi Email: joy@onepointagency.com Callback Number: Account Verified: Y Admin/User: user Issue: changing the text message main number text clients the number that will show on the screen is the main number 8117 instead of the number for 7708926584 cx is telling that the dropdown to select for the main number is not showing on the app// tried on chrome and it works cx said that why its not available in app Troubleshooting: did change the Ivr setting to extension 502 ///////////////////////////////////////////////////////////// Incontact ID: 456403075286 RC#: N/a User ID: 1526303027 Caller Name: Scott Email: N/a Callback Number: 6106781015 Account Verified: N/a Admin/User: N/a Issue: asking for callback// Troubleshooting: for closure ///////////////////////////////////////////////////////////////////////////////////// Incontact ID: RC#: 3305720169 User ID: 456403085433 Caller Name: Igor Kutserman Email: kutserman@yahoo.com Callback Number: 3305525865 Account Verified: Y Admin/User:233 Issue: customer wants to port 2 phone numbers /make a request 3302392229 8003620098 *wants to know where the faxes is being received / how to send faxes Troubleshooting: assisted the customer to send a port in request for the number *walkthrough the cx where the setting is located for faxes user >user with extension>ext 221 also sent link how to send faxes https://support.ringcentral.com/mvp/fax/sending-fax.html#desktop-web ////////////////////////////////////////////////////////////////////////////////////////// Incontact ID: 456403240540 RC#: 9496735245 User ID: Caller Name: Andrew Email: alewis@bifrostlabs.com Callback Number: N/a Account Verified: Y Admin/User: 599 Issue: creating a new menus to the system or add few more prompts on the phone for informational messages Troubleshooting: walkthrough the customer phone system>Ivr menus created new menus ///////////////////////////////////////////////////////////////////////////////// Incontact ID: 456528239094 RC#: 2483554701 User ID: 772101040 Caller Name: Anna Email: anna@877powerlaw.com Callback Number: 2483554701 Account Verified: Y 300 /220 Admin/User: User extension 230 Issue: assign her a phone number attempt to log in unverified grant unable to log in //saying she need admin approval /unverified and only admin can grant 2484553844 used number // mobile app // on ext 230 shes having an issue with the mobile app// Troubleshooting: tried to reset the password // tried to unstall and reinstall the app /made sure that correct app is downloaded working no other issue //////////////////////////////////////////////////////////////////////////////// Incontact ID: 456528350590 RC#: 6159848753 User ID: N/a Caller Name: N/a Email: N/a Callback Number: 8005745290 Account Verified: N/a Admin/User: N/a Issue: disconnected call Troubleshooting: no troubleshooting done /////////////////////////////////////////////////////////////////////////////// Incontact ID: 456528370185 RC#: 720 398-0200 User ID: 1624841020 Caller Name: Sue Email: ssunstrum@highmarkres.com Callback Number: 720 398-0200 Account Verified: Yes Admin/User: 7572490641 Issue: *getting the CSR *wants to know the phone numbers on the account *port out the number from the ringcentral / Name: SREIT Reserves at Arboretum, L.L.C. Address : 5000 Reserve Way Newport News Virginia 23602 Super admin name: NotApplicable had a long call because cx cant provide the number of the account // email// first and last name // Troubleshooting: advised cx that we dont provide CSR but informed her that she will nee to provide the name of the company, address and the name of the super admin// walk her trough to access on the account / Name: SREIT Reserves at Arboretum, L.L.C. Address : 5000 Reserve Way Newport News Virginia 23602 Super admin name: NotApplicable cx said all good > reset the password to Welcome1 // provided the number on the account 7575097465 7575253948 closing for IWF/ advised by Fs lexie /////////////////////////////////////////////////////////////////////////////// Incontact ID: 456612629584 RC#: 5167011237, 35 User ID: 63034410008 Caller Name: Sean Constable Email: Sconstable@constablelaw.com Callback Number: 917 7473579 Account Verified: Admin/User: 101 Issue: customer is calling because the he wants to port in and the pin is incorrect Troubleshooting: advised the cx that he needs to get back to the carrier and ask for the right pin number for 228296008 cx said that he has the pin and tried it many times but it will not went through/ he said that why its hard to port in a number and end up the call ///////////////////////////////////////////////////////////////////////// Incontact ID: 456612673302 RC#: 8166319750 8166433868 User ID: 910872048 Caller Name: Richard Doris Email: richard@medicaresimplifiedkc.com Callback Number: Richard Doris Account Verified: 9136698414 Admin/User: 3 Issue: *somebody call the main number 816 701-6661 what we want is to ring ext 1,2,3 to ring all at once *dial the main number no greeting and will go to the extensions 1,2,3 *customer wants the system to have an option to leave a VM to extension 2,3 Troubleshooting: *change the setting for the call forwarding *informed cx about the options when leaving a voicemail for ext 2,3 // informed cx about the email notif// cx is asking for someone to call him because she wants to speak to someone else //////////////////////////////////////////// Incontact ID: 456613436986 RC#: 2109004299 User ID: 934397048 Caller Name: Ricardo reyes Email: ricardo.gutierrez@grazecraze.com Callback Number: 2105053915 Account Verified: 2109265589 / 101 Admin/User: Y Issue: any day on business hours trying to forward phone call to extension 101 business is closed and and answer it on his mobile phone asking about Forward all company call function // Troubleshooting: set up the business hours to be forwarded to his ext walkthrough the cx on how to change the after hours settings // informed cx about the use of the forward all call/ walk him trough how to enable the settings ////////////////////////////////////////////////////////////////////////// Incontact ID: 456613570022 RC#: 8656226917 User ID: 2799371020 Caller Name: Debbie Email: d.jackson@asetement .net Callback Number: 8656226917 Account Verified: N Admin/User: USER 601 Issue: cx is saying that when someone is calling her they can't hear her/ for any number Troubleshooting: unable to do trouble shooting because cx can't verify the extension //////////////////////////////////////////////////////////////////////// Incontact ID: 456613680192 RC#: 833 6872929// 310 751-3085 User ID: 2011100021 Caller Name: David Email: davidp@murawaymoving.com Callback Number: 9544454643 Account Verified: Y Admin/User: 201 202 Issue: calling for 3107513042 ext 202 when they call it goes to voicemail/cx wants to ring the number and voicemail Troubleshooting: verified the account using the mythical five verification/ has access on the account for Muraway moving disable the the user greeting under >users with extension> ext > screening ,greeting and hold music 833) 6872929 //////////////////////////////////////////////////////////////////////////////// Incontact ID: RC#: 9252313135 User ID: 250507040 Caller Name: Bryan burnnet Email: brian2burnnet@gmail.com Callback Number: 2065520147 Account Verified: Admin/User: 200 Issue: port out a number billing telephone number when i look my bill there is no billing phone number // what is the billing phone number ? Troubleshooting: informed cx that its the main number /////////////////////////////////////////////////////////////////////////12/07/2022 Incontact ID: 456697689849 RC#: 4072686131 User ID: 415310048 Caller Name: aleman Email: Callback Number: 4072697249 Account Verified: Admin/User: 102 Issue: they are routed to personal cellphone Troubleshooting: dc call / unable to reach due to high call volume /// done /////////////////////////////////////////////////////////////////// Incontact ID: 456697695389 RC#: 3324003424 User ID: 814572048 Caller Name: arthur price Email: arthur.price@equitable.com Callback Number: 5163583766 Account Verified: Y Admin/User: 2083766 Issue: activate the account secure your account // email did not match the Troubleshooting: assisted the cx on how to activate the account // all good ////////////////////////////////////////////////////////////////////////// Incontact ID: 456697732226 RC#: 8884742221 Fab Glass and Mirror User ID: 2491816012 Caller Name: rick milick Email: rick@fabglassmirror.com Callback Number: 8884742221 Account Verified: 104 Admin/User: Issue: unable to verify account // when assisting cx the call was dc// called the number and unable to reach Rick Troubleshooting: called the number but unable to get to the rick closing case ////////////////////////////////////////////////////////////////////////////////// Incontact ID: 456697736733 RC#: 9055354000 User ID: 1749065010 Caller Name: Andrew Fraser Email: andrewppraser@gmail.com Callback Number: 4168265181 Account Verified: Y Admin/User: 101 Issue: go the app on phone / I only have 3 numbers to the mobile app for the phone option its only showing 5198006463 6137770828 7059153335 9055354000 6 are missing *(647) 255-6929 softphone swap to (519) 800-6463 and add for softphone for text 4151 6463 8040 0828 3335 4000 1 (647) 2556929 for text// 0828 call out ex :real state number //toronto to one voicemail when not pick 2 will go to specific voicemail // 0828 0828 ring to his cellphone and if no one will answer it will go to his voicemail he has concern about the super admin user// support get the call/ asked for call back Troubleshooting: assigned the number to his ext. cased handles by FS r ///////////////////////////////////////////////////////////////////////////////////////// Incontact ID: 456697880472 RC#: 8558463456 User ID: 1206193008 Caller Name: Larry Okuduwa Email: larryok@vineglobal.net Callback Number: 6785259070 Account Verified: Admin/User: can't verify Issue: not using the rc to call// only using the telephone number to forward calls 1 line for the fax/ we can not be paying // cx wants to speak to the account manager create CIf// advised cx to send CIF to account manager 8558484329 Troubleshooting: informed FS to create a CIF CLOSED //////////////////////////////////////////////////////// Incontact ID: 456697949052 RC#: 8883557088 User ID: 62151997016 Caller Name: Shay Pascual Email: mfranciscojr@yahoo.com Callback Number: 4084044464 Account Verified: Y Admin/User: 101 Issue: dedicated care living faxing issue //unable to send fax user is calling in behalf of the admin/ tried to call the admins but in a meeting / shai don't know the way the fax is being sent issue sending to dedicated care possible article https://support.ringcentral.com/mvp/fax/sending-fax.html#mobile Troubleshooting: n/a for ort ///////////////////////////////////////////////////// Incontact ID: 456697986905 RC#: 7206479422 User ID: 3542663020 Caller Name: summer perez Email: littleton@moresmile.com Callback Number: 7206479422 Account Verified: Admin/User: 101 Issue: general message on main phone number re do a new message for voicemail Troubleshooting: walkthrough cx where to re do the message for voicemail/ for intervention ///////////////////////////////////////////////////// Incontact ID: 456698063845 RC#: 9894663408 User ID: 62936312008 Caller Name: Rob Email: robm@almatire.com Callback Number: 2693327245 Account Verified: Y Admin/User: 3408 Issue: provision assigned number but but is assigned 7206479422 "Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: user unassigned Extension Number in Issue: (Provide all that applies) Serial Number of the phone: / 2wkwn2135e050q8 Make and Model: mitel 6920 Digital Line: Y Other Notes: Is the customer on the same location where the phone is?:Y Internet connection working?: Y Additional Question -Phone has user extension and DL assigned: N -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: "Y Phone has user extension and DL assigned: N -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: "Y connect to provisioning Troubleshooting: connect to provisioning / transfer to glad Troubleshooting: /////////////////////////////////////////////////////// Incontact ID: 456698112869 RC#: 4804226857 User ID: 62796761008 Caller Name: Jason Gardner Email: jason.gardner@tempestdirect.com Callback Number: 6026008573 Account Verified: Y Admin/User: 101 Issue: i have a Granstream gac2500 to associate the Rc conference room / configuration "Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: don't values going to what fields Extension Number in Issue: (Provide all that applies) Serial Number of the phone: 20nfchmja0ec7d78 Make and Model: granstream gac2500 Digital Line: domestic Other Notes: Is the customer on the same location where the phone is?: Y Internet connection working?: Y/ hardwired Additional Question -Phone has user extension and DL assigned: conference room drive Y -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: "Y Troubleshooting: transfer to provisioning / transfer to Ryan //////////////////////////////////////////////////////////// Incontact ID: 456698928323 RC#: 8006158111 User ID: 1577291020 Caller Name: Shaun dolby Email: sboldyisightscreening.com Callback Number: 9515445436 Account Verified: Y Admin/User: 101 Issue: open case 16865841 when call 800) 615-8111 this is not working number /saying this not a working mailbox is full / * tried to call : Caller 12/8/2022 6:25:43 AM UTC-08:00 12/8/2022 6:25:49 AM UTC-08:00 0:06 18888984591 18008891932 SJC01-P17-TEL08 365 / 0 Crash (On-Line), Unknown err [FFFFFFFE] No Calling Credit (-2). No funds for paid call. 1023711692036 Caller 12/8/2022 6:24:55 AM UTC-08:00 12/8/2022 6:25:01 AM UTC-08:00 0:06 18888984591 18006158111 SJC01-P17-TEL16 331 / 0 Crash (On-Line), Unknown err [FFFFFFFE] No Calling Credit (-2). No funds for paid call. 1023710844036 456698947780 informed that the minutes is used cx says that the received calls per day / couple of calls cx said that he purchased 5000 minutes but o his account its showing Current Plan Usage: 998 minutes // cx said that it been a week // cx is asking for someone who could fixed the issue Troubleshooting: ***SUP NOTES*** Mailbox is full. Number is not working at all for the last 6 days. - Calls to (800) 615-8111 rings to a message that the mailbox is full - Failed inbound fax to (800) 889-1932 - 5000 minutes are not applying ///////////////////////////////////////////////////////////////////////////RC issue Incontact ID: 456698968732 RC#: 5135996600 User ID: 1645070027 Caller Name: beth davis Email: bdavis@benefitsallin.com Callback Number: 8087431791 Account Verified: Y Admin/User: admin Issue: unable to log in to Rc account // Troubleshooting: Informed cx that there is really an issue right now and advised that it will be fixe as soon as possible //////////////////////////////////////////////////////////////////////////// Incontact ID: 456698976443 RC#: 4704851033 User ID: 3250807008 Caller Name: Patricia Callaghan Email: pcallaghan@duluthtrave.com Callback Number: 9072294088 Account Verified: Y Admin/User: Issue: rc a to log in Troubleshooting: Informed cx that there is really an issue right now and advised that it will be fixe as soon as possible /////////////////////////////////////////////////////////////////////// Incontact ID: 456699075992 RC#: 7327905775 User ID: 386481048 Caller Name: trip brooks Email: tripbrooks@gmail.com Callback Number: 9176737718 Account Verified: Y Admin/User: 101 calling for trip Issue: make to make adjusted on the setting have all the call going to the main to be forwarded to a number 7327789586 until Sunday and go to voicemail // Troubleshooting: walk trough cx on how to create a custom rule > users > uses with extension > ext 101 call handling > add custom rule added the rule / unable to do test call/cx dont have the number //////////////////////////////////////////////// Incontact ID:456699122935 RC#: 7548128752 User ID: 682994009 Caller Name: Austin lipp Email: alipp75@gmail.com Callback Number: 4802502660 Account Verified: Admin/User: 101 calling for trip Issue: when calling the main number add an option 1 option needs to go to the number 8888715784 did test call // 456699255960 //456699228977// 456699296830 cx requested for test call 8888715784 option 2 goes to him |called the number and reach with Austin|| 456699287225 cx is asking for test call for 7547994477/ all good Troubleshooting : walkthrough the cx on how I added the forwards call to the extension / did try a test call on the account // everything is working as it should be ///////////////////////////////////////////////////////////////////////////////// Incontact ID: 456781911580 RC#: 2125664868 User ID: 62906086031 Caller Name: Bryan connor Email: byanjoconer71@gmail.com Callback Number: 9176171533 Account Verified: Y Admin/User: 101 Issue: difficulties forwarding added a new number //but not forwarding the calls 9177460282 did a test call / 456781911580 did test call the number (917) 746-0282 and someone pickup the call // Troubleshooting : change setting to ext 102 > Users>call handling >setting > play announcement > set to never also set the ring to 10 ring and 50 secs// did test call all good //456781911580 ///////////////////////////////////////////////////////////////////////////////////////// Incontact ID:456781977794 RC#: 6106781015 User ID:1526303027 Caller Name: Scott Email: N/a Callback Number: 6106781015 Account Verified: n/a Admin/User: n/a Issue: scott call Troubleshooting : n/a ////////////////////////////////////////////////////////////////////////////////////// Incontact ID:456781978187 RC#: 8552466700 User ID: 1155675021 Caller Name: Michael Email: mike@drcadmin.com Callback Number: 3144776656 Account Verified: Y Admin/User: 1115 Issue: having employee extension issue for ext. 1137 and 1131 every morning their app is not working * for ext. 1131 she need to reboot many times before she will able to use // for mobile app /desktop phones // * for ext. 1137 not able to call out for mobile app // Troubleshooting : for ext 1137 she log out//closed / unstall and reinstall the app //they are using the IOS/ same issue get the log in and username : suzy@drcadmin.com (Armymom2019!)tried to replicate mobile app and desktop app/same behavior // will escalate to RC app Customer Name: Michael Best callback number: 3144776656 Preferred callback time (with timezone): Asap Email address: mike@drcadmin.com Problem/Issue Description: Rc app issue// phone is icon not appearing on the app Errors/notifications user is seeing: they cant see the phone icon for call out Extension and Email of the affected user(s): 1137 / srobertson1708@gmail.com Background: for ext 1137 she log out//closed / unstall and reinstall the app //they are using the IOS/ same issue get the log in and username : suzy@drcadmin.com (Armymom2019!)tried to replicate mobile app and desktop app/same behavior // will escalate to RC app When did the issue start? this week When was the last time it worked properly? last week ////////////////////////////////////////////////////////////////////////////////// Incontact ID: 456782096945 RC#: 4705455551 User ID: 62905415028 Caller Name: Anthony Email: centergym@comcast.net Callback Number: 6789073774 Account Verified: Y Admin/User: 890 Issue: asking to be walkthrough for the account wants to remove a super admin and assign want to listen for call recording for for certain extension / Troubleshooting : >walkthrough the customer on how to change the roles / > users> roles > select the roles and select the ext >walkthrough where to find the call log dc call// called the number 456782192808 / but cx said that he will call back //////////////////////////////////////////////////////////// Incontact ID: Incontact ID: 456781911580 RC#: 2125664868 User ID: 62906086031 Caller Name: Bryan connor Email: byanjoconer71@gmail.com Callback Number: 9176171533 Account Verified: Y Admin/User: 101 Issue: difficulties forwarding z RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y Admin/User: Issue: ////////////////// Incontact ID: Incontact ID: 456782209351 RC#: 9078853971 User ID: 63011592008 Caller Name: Alison Libi Email: alibi@akchiro.org Callback Number: 9077485151 Account Verified: Y Admin/User: 101 Alison is calling for the status of the porting number still pending // pin number provided 542897 and will expire today called NTD and they say that the pin was once rejected // inform the cx to call the LSP and get the transfer pin//once they have it they need to send an email // provide the case number // ntd.helpdesk@ringcentral.com spoke to Andrey and Mau for NTD TS :