Untitled Note

Oct 3, Monday 1.) 16414168 CASE NUMBER- 16414168 Issue: For Don_Phone Dialer (DoorKing) Campaign Name: RingCentral Main Customer Service Case Number: Extension: 117 Contact ID: 429725887847 Date and Time: 10/3/2022 8:30:09 AM Incontact ID: 429725887847 RC#: 7205496665 User ID: 62800590031 Caller Name: Don Kovalsky Email: dkovalsky@atonementfriars.org Callback Number: 8454242118 Account Verified: y sq ext 117 Total # of DL's: 26 Company Name: Friars of the Atonement Inc. Sign Up Date: 10/11/2021 Troubleshooting: Don called in saying that he would like to disable all the extensions -informed cust that if all extensions will be disabled even the phone numbers associated with it wont work -cust said that he is paying too much for the copper lines -cust said that he is using an external device phone dialer that use for automatic doors (doorking) -no other device to replicate the behavior -refer to manufacturer Notes: external device - disable the extensions dial 845 dial external device - has phone dialer - doorking **OUTBOUND CALL** CASE NUMBER - 16323857 CIF CASE - 16344667 RC#: 8482484242 User ID: 293220030 Caller Name: Andre Amaral Email: andre.amaral@mollymaid.com Callback Number: 8483040133 Account Verified: y sq admin Total # of DL's: 3008 Company Name: Molly Maid of Woodbridge, Edison and Rahway Sign Up Date: 10/29/2021 SN: 805E0C543E82 || Yealink T48S DL: (848) 216-6328 ext 101 -did call cust back at phone number 8483040133 ************************************************************** 2.) 16414481 CASE NUMBER - 16414481 Issue: For Denise_Change Phone_Assisted by Mira Campaign Name: RingCentral Main Customer Service Contact ID: 429726008044 Date and Time: 10/3/2022 9:53:30 AM Reason for Call: None Incontact ID: 429726008044 RC#: 2157320101 User ID: 296585040 Caller Name: Denise Miller Email: dmiller@spearwilderman.com Callback Number: Account Verified: y sq admin Total # of DL's: 48 Company Name: Spear Wilderman Sign Up Date: 12/29/2020 Troubleshooting: Denise called in saying that she would like to assign the desk phone with sn 64167FE8BA4B to ext 153 -remove the desk phone from ext 148 and assign it ext 153 -phone reboots -phone is online now in admin portal -no other issue raised during the call -asked permission to close the case cust agreed -csat spiel - satisfied Notes: (215) 732-5027 ext 148 - Serial Number: 64167FE8BA4B ****************************************************** 3.) 16403393 CASE NUMBER - 16415456 Issue: For Shawn_Port Out_Assisted by Mira Incontact ID: 429726101386 RC#: 6174208190 User ID: 2505980020 Caller Name: Shawn King Email: sking@argenx.com Callback Number:6174208190 Account Verified: y sq admin Total # of DL's: 10 Company Name: argenx Sign Up Date: 07/08/2019 Troubleshooting: Shawn called in giving the case number 16403393 -cust said that he would like to port out the number 81 (800) 999-2100 - provide to cust the provider Voxbone-IVN-TFN -no other issue raised during the call -asked permission to close the case cust agreed Notes: Active ContactID: 429726101386 Security Question: In what city were you born? Answer:Woonsocket *************************************************************** 4.) 16415620 CASE NUMBER- 16415620 Issue: For Melanie_IVR_Assisted by Mira Incontact ID: 429726138280 RC#: 8439702888 User ID: 988905019 Caller Name: Melanie Nagy Email: melanienagy@visitingangels.com Callback Number: 8439702888 Account Verified: y sq admin Total # of DL's: 325 Company Name: Visiting Angles of Myrtle Beach Sign Up Date: 11/06/2015 Troubleshooting: Melanie called in saying that she needs assistance with ivr -walk through cust in creating multi level ivr menu -cust make a test call - cust said that when she press 2 all extensions are ringing -change to multi ivr - cust sais that it is not the behavior that she wanted -cust said that to put it back the way it was before -change back to single level ivr - no other issue raised during the call -asked permission to close the case cust agreed -csat spiel satisfied Notes: Active ContactID: 429726138280 - caregiver or a clinet press 1 - inquiring setting up service press 2 Thank you for calling Visiting Angels of Myrtle Beach. If you are a Current Caregiver of Client calling about your schedule please press 1. If you are calling to get information about our services for you or a loved one, please press 2. If you are calling about the opportunity of becoming an Angel with Visiting Angels or for any other reason, please press 3. 8-5pm - (843) 790-7956 ext103 - Serial Number: CCQ20070M6P 8439702888 Incontact ID: 429726138280 RC#: 8439702888 User ID: 988905019 Caller Name: Melanie Nagy Email: melanie.nagy@visitingangels.com Callback Number: 8439702888 Account Verified: y sq admin Total # of DL's: 325 Company Name: Visiting Angles of Myrtle Beach Sign Up Date: 11/06/2015 *********************************************************** 5.) 16418263 CASE NUMBER- 16418263 Issue: For Pathik_Call Forwarding_Assisted by Mira Campaign Name: Support One and Done DNIS: 8663092827 Skill: NEO to Support 2-19_Compltd Call Came From: Implex to Support 2-19_Completed Account Name: PMI Chi - Town Salesforce ID: 0012H00001d3Jo9QAE Incontact ID: 429726306143 RC#: 7738197474 User ID: 62832597028 Caller Name: Pathik Parikh Email: pat@pmichitown.com Callback Number: 3129347882 Account Verified: y sq admin Total # of DL's: 4 Company Name: PMI Chi - Town Sign Up Date: 06/15/2021 Troubleshooting: Pathik called in saying that he needs assistance with call forwarding -walk through cust with call forwarding -walk through cust in creating custom rule PW Call Center -cust make a test call and call got disconnected -did call cust back at phone number -3129347882 || ContactID: 429726365909 || ContactID: 429726370379 -cust is not available, reached vm, left vm -did call cust back at phone number - 7738197474 - Active ContactID: 429726367662 -did call cust back at phone number - (312) 585-8551 || Active ContactID: 429726369142 -sent dc email Notes: Active ContactID: 429726306143 - call center number - 8446891317 ********************************************************* 6.) 16401322 CASE NUMBER- 16401322 Issue: For Chris_Provisioning_Assisted by Mira Campaign Name: RingCentral Main Customer Service Case Number: Extension: Contact ID: 429726360618 Date and Time: 10/3/2022 2:16:24 PM Reason for Call: yes Incontact ID: 429726360618 RC#: 7603324229 User ID: 1742264021 Caller Name: Chris Stucky Email: cstucky@allianceeng.com Callback Number: 7603324229 Account Verified: y sq Total # of DL's: 23 Company Name: Alliance Land Planning