Untitled Note

User ID: 997163019 InContact ID: 459214763110 Customer Name: Joseph Modesto RC Phone Number: 956-572-1908 Extension #: 0 Best callback number: is 956-336-7466 Email address: ringcentral@mydreamtherapy.com Customer's preferred callback time (with timezone): Admin: YES Account Verified: YES Description: PIN Reset, he received a voicemail from the insurance service the faxes are not coming through his company Issue/Subject: For: Joseph Modesto | Issue: Faxes are not being received | By: Andres Camp >>walked the cx through the admin portal so he can update the pin for his extension >> fax sent to 888-388-8379 cx explains he is not receiving a fax sent by the insurance company at this number, it's being rejected. bouncing but my fax went through >> fax sent to (956) 572-1908 main company number and was received >> both numbers working cx decided to close the case and let them know is not related to him Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: No response from the machine Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: lex-m03-001 Digital Line: (805) 419-2687 Other Notes: Is the customer on the same location where the phone is?: YES Internet connection working?: Yes Additional Question -Phone has user extension and DL assigned: Y -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: Y