Untitled Note

===================================================================================== Incontact ID: 431300252403 RC#: 4259988958 User ID: 934904048 Caller Name: Yair Email: leviteconstruction@gmail.com Callback Number: 2064685415 Account Verified: Y 101 Admin/User: superadmin Issue: call forwarding to mobile number Troubleshooting: -walk through the customer online portal - users>users with extension> ext 101 > call handling > change the mobile number -test call incontact ID 431300341028 -working ===================================================================================== Incontact ID: 431300279615 RC#: 8004730904 - main company 8478166229 User ID: 550799048 Caller Name: zach Email: zsiler@off-site.com Callback Number: 2625646560 Account Verified: Y 501 Admin/User: super admin Issue: customer wants if there's someone who dialed the 8004730904 and 8478166229 if its closed hours it should be routed to mobile number (847) 344-2190 same as if its weekend Troubleshooting: -add custom rules to the dialed number after hours, including saturday sunday -test call incontact ID 431300421012 - working ===================================================================================== Incontact ID: 431300384179 RC#: 5595259110 - User ID: 62391398012 Caller Name: Jessica Email: ocaregional@wellnessmart.com Callback Number: 6193065287 Account Verified: N 6871 Admin/User: Issue: Ringcentral app on computer is not working, when the customer login in to web browser it is working error message : 503 the request cloud invalid value too much traffic or Troubleshooting: -provide blind troubleshooting line uninstall and reinstall the ringcentral application but customer cannot perform the ts now. -advise callback -escalated to GSQ customer is available 12:00 to 12:45pm pacific standard time 16687917 ===================================================================================== Incontact ID: 431300423032 RC#: 6042009595 new number (604) 800-0013 User ID: 1104262020 Caller Name: Tiksha Email: hgill.realestate@gmail.com Callback Number: 6047713349 / 6046714812 Account Verified: Y 101 Admin/User: Super admin Issue: wants to add number Troubleshooting: -walk through the customer adding number but customer wants a whole new account with the number that we just added (604) 800-0013 -escalated to AM 16688430 ===================================================================================== Incontact ID: 431400527374 RC#: 9543808530 User ID: 62154571016 Caller Name: Stephanie Email: delsteph12@gmail.com Callback Number: 8624322240 - customer can received van a call anytime. Account Verified: Y 101 Admin/User: Issue: port numbers declined, Troubleshooting: -numbers declined is disconnected -cannot open the SW -Total Number of Lines 7 -spoke to Patrick from CERT -Cert mentioned that the account is disabled by our fraud team so the fraud team is the one who can make the account active -advised the customer the open case -advised to wait for the update from the existing case 16511263 16688644 16688644 ===================================================================================== Stephanie Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ===================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ===================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ===================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ===================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ===================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ===================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ===================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ===================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ===================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ===================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ===================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ===================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ===================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ===================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ===================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ===================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ===================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ===================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ===================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ===================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ===================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ===================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ===================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ===================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ===================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ===================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ===================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ===================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ===================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ===================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ===================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ===================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: .