Untitled Note

Customer Name: Joana UID: 784434040 InContact ID: 459341340603 Extension #: 103 Main Company number: 8058045454 Best callback number: 8058045454 Email address: Customer's preferred callback time (with timezone): Admin: Y/N n Account Verified: Y/N n Issue: the customer had general questions regarding the system Troubleshooting: (steps taken to address the issue) answered the questions that were not related to account information since the caller was not able to authenticate Recap: Y/N y Support Site provided: Y/N y Survey Spiel: Y/N y