Untitled Note

1. Specify the call quality symptom(s) experienced by the customer(s): 2. How often does the customer experience the problem? Every call or Intermittent (Many times a day or week – how is it impacting the business?) 3. How many users/phones are affected? 1 Affected Extensions: 4. Which Endpoint devices are affected? Deskphones/Softphones/Mobile App/RC App 5. Whose end is experiencing the problem? RC User ‘s audio going to the outside party or Outside party’s audio going to the RC user or both 6. Does the issue happen on Inbound calls only, Outbound calls only, or both? 7. When did the issue start? If recently, did something changed on the network leading to when the issue was experienced? (New internet service, New equipment, etc.) 8. If customer has multi-office/locations, which office is affected, or affected the most? ISP: Modem (Make