Untitled Note
By: Anonymous1/26/20232 views Public Note
01/04
63115794028
CASE #: 17141847
Incontact ID: 457769030307
User ID: 62640940007
RC #: (872) 710-5353
# of DLS:
Caller Name: Simona
Callback Number: (872) 710-5353 x600
Verified Email: Y
Account Verified: Y-auth
Admin/User: Y
Issue:
-- Setitng up desk phone- 3rd party
-- IP 192.168.100.104
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Set expectations about the limited help we can provide for the 3rd party phone
-- Do screen sharing-- Was able to access phone's GUI
- Tried to manually configure the phone
-- Went online- Test Call Successful
-_ EOC
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #: 17144141
Incontact ID: 457769059982
User ID: 385920026
RC #: 7037059779
# of DLS: 1
Caller Name: Krina
Callback Number: 2029996639
Verified Email: Y
Account Verified: Y- auth
Admin/User: Y
Issue:
-- Fire broke out and phones are destroyed
-- Call forwarding-- add an external number
Provided Estimated Timeframe: Y
Troubleshooting:
-- Advised to log into admin portal
-- Guided customer in adding a call forwarding number on Ext 101
-- Getting an error message when adding number 7034091025
-- Created custom rule
-- Changed first and last name of Ext 101--(703) 291-8864
-- Test Call Successful-- Contact ID: 457769097030/ Contact ID: 457769100745/457769107398
-- Customer needs the phone replaced but does not have the money-- Advised to contact AM
-- Call tried to call AM-- My call got DCd-- 457769124314 OB- contact routed to VM
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:17146531
Incontact ID: 457769130219
User ID: 235684048
RC #: 4133005638
# of DLS:
Caller Name: Michael
Callback Number: 4133005638
Verified Email: Y
Account Verified: Y-auth
Admin/User: Y
Issue:
-- Sending/Receiving SMS
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Checked Phone Numbers on the account
-- All numbers are enabled
-- Guided customer in downloading the TCR and filling it out
-- Sent a sample TCR- Advised it might take 3-10 Business days for the approval of the TCR
-- Customer uploaded the form
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:17147588
Incontact ID: 457769169042
User ID: 1530379020
RC #: 8328995527/8329751997
# of DLS:
Caller Name: Su
Callback Number: (832) 975-1997/3464294215/ Ext
Verified Email: Y
Account Verified: Y- auth
Admin/User: Y
Issue:
-- Change outbound caller ID-
-- Auto Tech Trends-- Caller ID name
Provided Estimated Timeframe: Y
Troubleshooting:
-- Advised to log into admin portal
-- Unable to verify- Caller is on Ext 102 not a super admin--
-- Customer was able to verify SQA
-- Guided customer in setting to preferred OB caller ID number
-- Sent CNAM push request
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
User ID: 1530379020
PN: (832) 899-5527
CNAM: Autotech Trends
CASE #: 17147732
Incontact ID: 457769199693
User ID: 739999020
RC #: 7737565999
# of DLS:
Caller Name: Bouder
Callback Number: 7737565999/ Ext 102
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
-- Receiving a call on Ext 147
Provided Estimated Timeframe: Y
Troubleshooting:
-- Advised to log into admin portal
--Verify if extension should be part of call queue
-- Customer added ext 147 to call queue intended
-- Test Call Successful
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #: 17147943
Incontact ID: 457769218276
User ID: 626406009
RC #:8447550440
# of DLS:
Caller Name: Jonathan
Callback Number: 5612096919/ Ext
Verified Email: Y
Account Verified: Y-auth
Admin/User: Y
Issue:
-- One users with SMS- unable to send/recieved
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Ext 9278- -(954) 666-0338
-- SMS is disbaled
-- Advised to dload TCR, fill out and submit
-- Customer is aware of the 7-10 days turnaround time
-_ Sent sample TCR to refer to
-- Will fill out form and submit--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:
Incontact ID: 457769341992
User ID: 2464773020
RC #:(425) 917-7600
# of DLS:
Caller Name: Taylor
Callback Number: (425) 917-7600/ Ext 7696
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
-- Received an email- about resetting a password
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
--
--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #: 17149495
Incontact ID: 457769353072
User ID: 63055574008
RC #: 5125492718
# of DLS:
Caller Name: Kimberly
Callback Number: (512) 750-6766
Verified Email: Y
Account Verified: Y- auth
Admin/User: Y
Issue:
-- Trying to set up account
-- SMS- issue
-- Was expecting a callback
Provided Estimated Timeframe: Y
Troubleshooting:
-- Advised to log in to admin portal
-- Guided customer in setting an SQA
-- Successfully Set- SQA
-- Screen sharing agreed
-- Guided customer in filling out the TCR form
-- Assisted customer in setting up the company call handling
- EOC
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:17150140
Incontact ID: 457769440849
User ID: 1042295019
RC #: (424) 371-9946
# of DLS:
Caller Name: Candice
Callback Number:
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
-- Phone is rebooting by itself-
-- Ext 15 - (424) 371-9915
-- Call from Sales
Provided Estimated Timeframe: Y
Troubleshooting:
-- Advised that we have to TS with customer
-- Agent called customer-_ Was able to het a hold of Candice
-- 192.168.254.63-- Advised to access GUI using the instance ID password
-- Advised to do screen sharing--
-- Able to access GUI but phone keeps on rebooting by itself
-- UNable to factory reset thru UI
- Unable to FR manually
-- Advised to have the phone replaced-_ Enabled status change
-- Phone went online
-- Requested call back after an hour
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #: 17151750
Incontact ID: 457891531753
User ID: 1140845011
RC #: 7576061776
# of DLS:
Caller Name: Lauren
Callback Number: 75773900402/ Ext
Verified Email: Y
Account Verified: Y-auth
Admin/User: Y
Issue:
-- Phone provisioning-
-- Reassign phones- -
Provided Estimated Timeframe: Y
Troubleshooting:
-- Unable to verify
-- Advised to log into admin portal
-- Talked to Rick- -got authenticated
-- Advised Rick to access admin portal--
-- Access VM--from another phone
-_ EOC- was bale to access VM
-- Customer wants to delete some of the unused extensions and will jus use 4 licenses, interested in ordering a cordless phone
-- Created CIF
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CCQ20510TCJ-- 7576061873
17152004-- pa assign po sa AM
carlo.cruz@ringcentral.com
4087186717
CASE #: 17152347
Incontact ID: 457891613638
User ID: 1272015021
RC #: 9492589325
# of DLS:
Caller Name: Brandon
Callback Number: (714) 907-7193/ Ext 101
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
-- Call Handling--Remove audio tone
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Advised to log into admin portal
-- Guided customer in changing the company call handling to go to Ext 101
-- Wants call to go to his mobile number and would pick the VM as well
-- Set all calls be forwarded to mobile number
-- Test Call Successful--
-- EOC
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
9492589325
CASE #:17152564
Incontact ID: 457891636768
User ID: 874425048
RC #: 6094548929
# of DLS:
Caller Name: Luis
Callback Number: 5513350715/ Ext
Verified Email: Y
Account Verified: Y-auth
Admin/User: Y
Issue:
-- Process a port in-
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Advised to log into admin portal
-- Guided customer in how to submit port in
-- Customer will do it later
-- Guided customer in how to add a free user
-- EOC
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
driskill@icloud.com
CASE #: 17152799
Incontact ID: 457891670095
User ID:2555240036
RC #: 7075283468
# of DLS:
Caller Name: George
Callback Number: (707) 3213775/ Ext 101
Verified Email: Y
Account Verified: Y-auth
Admin/User: Y
Issue:
-- Set up phone-
-- Ext 15-- (707) 324-0666,
Provided Estimated Timeframe: Y
Troubleshooting:
-- Advised to log into admin portal
-- Ext 15 is the one involved- order inprogress
-- Advised customer to reboot phone 4 times
-- Guided customer in creating a mobile user
-- Set Presence for Ext 15--
-_EOC
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:17153226
Incontact ID:457891717369
User ID: 326303009
RC #: 3236671131
# of DLS:
Caller Name: Angel
Callback Number:2135870556/ Ext 101
Verified Email: Y
Account Verified: Y- auth
Admin/User: Y
Issue:
-- Port in submission-
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Advised to log into admin portal
-- Guided customer in how to process the port in- Got an error message
-- 17137022 case number is actually number migration
-- - Cust wants to migrate 2 numbers from their RingCentral Spectrum Account -- UID: 244762051 -to their RingCentral Account uid: 326303009.
numbers from RC Spectrum are the ff: 3236671111 and 8188812998
-- Created CIF-- for number migration
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
8188812998
17153226-- pa assign po
revelacion.bernal@ringcentral.com
CASE #: 17153635
Incontact ID: 457891754093
User ID: 743810016
RC #: 8554448873
# of DLS:
Caller Name: John
Callback Number:(949) 547-5842/ Ext 2
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
-- Direct numbers needs to be routed to call queue
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Advised to log into admin portal
-- Asked customer to describe the incoming call set up
-- Created custom rule for direct number to go to Ext 5
-- Explained that the other numbers goes directly to Ext 5
-_ EOC
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
01/09
CASE #: 17198089
Incontact ID: 458025206321
User ID: 1342807020
RC #:
# of DLS:
Caller Name: Juan
Callback Number: 8133146108
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
-- Extension 6136 is not ringing
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Check extension hours of operations is good
-- Customer is seeing a missed call but it does not ring
- -Using desktop or mobile app
-- Ext 6136- (813) 533-0093- _Enabled mobile and desktop app
--Test Call - Still goes to VM--
-- Customer did something from their end-_ Disabel the CF on the cell number
-_ Test Call worked
-- EOC
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #: 17198399
Incontact ID: 458025229966
User ID: 2658632015
RC #: 636 333 0001
# of DLS:
Caller Name: Walter
Callback Number: 636 537 2000
Verified Email: Y
Account Verified: Y- auth
Admin/User: Y
Issue:
-- Call Forwarding issues- Enable notifications
-- 636 333 0001 number being called- Ext 18018-
Provided Estimated Timeframe: Y
Troubleshooting:
-- Number is assigned as direct extension number
-- Check if app can be added in call handling- -not possible
-- Created a custom rule for Ext 180018 directed to Call Queue Ext 1
-- Added Ext 18018- as member
-_ Enable Ext 3256 to accept queue calls
-- TesT Call- Successful-
-- guided Customer in how to download reports log
-_ EOC
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
Missed Calls- Call type
CASE #:17199503
Incontact ID: 458025293736
User ID: 1219752021
RC #:4258006842
# of DLS:
Caller Name: Hareesh
Callback Number: 4258006842
Verified Email: Y
Account Verified: Y- auth
Admin/User: Y
Issue:
-- Call Forwarding---Wants to forward calls to another extension
-- Ext 509- is the extension involved
Provided Estimated Timeframe: Y
Troubleshooting:
-- Advised to log into admin portal
-- Checked call handling of Ext 509-- (410) 649-3582
-- Ext 410- Forward all calls to Ext 554--
--Ext 509 - Forward all calls to Ext 495
-- Test Call Successful
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:
Incontact ID: 458025296790
User ID: 62871516008
RC #:3198282000
# of DLS:
Caller Name: Matt
Callback Number: 3198282000/ Ext 102
Verified Email: Y
Account Verified: Y-auth
Admin/User: Y
Issue:
-- 2 TFN-- forward to internal
-- Calls to 8772474214 getting a message VM is full -3198282315- Stephanie |
-- Call handling to call queue
Provided Estimated Timeframe: Y
Troubleshooting:
-- Check the numbers- assigned to a call queue
-- Checked call handling of the call queue
-_ Called 8772474214 - -VM is full error
-_ Checked AI-- No TF minutes available
-- Advised customer to to turn on auto purchase
-- Test Call- Successful
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
8149499500
CASE #: 17199611
Incontact ID: 458025322293
User ID: 1595629008
RC #:(717) 925-8940
# of DLS:
Caller Name: Bob
Callback Number: (717) 925-8940
Verified Email: Y
Account Verified: Y- auth
Admin/User: Y
Issue:
-- Call on a location-- Calls are not connecting when site number is called -8149499500
-- ENT-Support
Provided Estimated Timeframe: Y
Troubleshooting:
-- Checked account- in SF- -contact center account
-- Transfer to contact center
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
lisa parissi chropractic corp
CASE #: 17199825
Incontact ID:458025369217
User ID: 63076694008
RC #: 9493871333
# of DLS:1
Caller Name: Daniela
Callback Number: 9493871333
Verified Email: Y
Account Verified: Y-auth
Admin/User: Y
Issue:
-- Provisioning issue-
--Ext 101- (949) 889-3847
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Advised to do screen sharing- agreed
-- Advised customer to disconnect one base-- customer has two bases
-- IP: 192.168.0.225
-- First Phone went online-- Test Call Successful
-- Configured second handset-- went online
-- Test Call Successful
-- Wants to check status of TCR
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
01/12/23
CASE #: 17230862
Incontact ID: 458252660441
User ID: 1629278021
RC #: 6036573600
# of DLS:
Caller Name: Scott
Callback Number: 6036573627/ Ext 3327
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
-- Call history- Recording was not picked
-- 8449664368-- 9/30
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Checked on call log
-- Filtered Call log dated 09/30
-- Customer was able to find the recording, was in incorrect time
- EOC
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #: 17231187
Incontact ID: 458252678531
User ID: 63039890008
RC #: 7082776373
# of DLS:
Caller Name: Zoe
Callback Number: 8478058384/ Ext 17
Verified Email: Y
Account Verified: Y- auth
Admin/User: Y
Issue:
-- Number involved 7082776373- Ext 135
-- Unable to receive call from her extension
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Advised to log in to admin portal
-- Phone status is online
-- Advised to set PIN and SQA- 64167F5A99DC
-- Polycom VVX- 311- IP: 192.168.0.25
-- Advised to do screen sharing
-- 458252711491-- OB--Called customer
-- Filled the SIP server from GUI- reboot phone
-- Test Call to check if Phone is able to receive call
-- Phone is not ringing- Factory reset phone-- Phone is from RingCentral was associated and removed from another account
-- Do assisted provisioning-- Went online
-- Test Call Successful
-- EOC
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
01/16
CASE #: 17259406
Incontact ID: 458367254351
User ID: 62947945008
RC #: 3122240609
# of DLS: 1
Caller Name: Charles
Callback Number: (858) 437-9600- Ext 101
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
-- Submitted TCR-
-- Checking SMS
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Checked TCR- approved and SMS is enabled
-- Test SMS- User is not logged- in
-- Answered questions about SMS
-- Guided customer in how to publish number-
-- EOC
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #: 17259669
Incontact ID: 458367279821
User ID: 63135888008
RC #: 8644695586
# of DLS:
Caller Name: Marilyn
Callback Number: (864) 895-5343? ext 102
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
-- Restart porting- Rejected-
-- Asking to restart order
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Advised to log in to admin portal
-- No 3 dots available to change the order
-- Called NTD- Asked assistance
-- NTD resubmitted order- Advised of 72 hours ETR
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #: 17261048
Incontact ID: 458367287878
User ID: 229000019
RC #: (631) 293-1414
# of DLS:
Caller Name: Nick
Callback Number: 6313961334
Verified Email: Y
Account Verified: Y-auth
Admin/User: Y
Issue:
-- Ring Group- with 6 member
-- 1 Extension gets skipped - Ext 363
Provided Estimated Timeframe: Y
Troubleshooting:
-- Checked call handling- of Ext 1
-- Multiple members ring group-- 6313961353, 6313961316- Brandon, 6313961368- Leo
-_ Checked Call Handling of Ext 136- Advised customer to disable an External number- 6313961354
-_ Test Call-- The extension still getting skipped--
-_ Created a call Queue- Ext 10--
-- Created a custom rule for Ext- 1, route calls from Ext 1- Ext 10(custom rule)
-- Disable App when calls comes form Ext 1- to Members of call queue
-- Test Call- Successful
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
Ian, Leo, Brandon, TestBed,
6313961353, 6313961316, 6313961368
Ian Sexton, Leonardo, Ians Desk, Leos desk
6314827598
(631) 396-1354-
CASE #:
Incontact ID: 458367411792
User ID:
RC #: 011912249059161/ 7139779802/-
# of DLS:
Caller Name: Aditi
Callback Number:7139779802
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
-- Share line- Greeting Message Change
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
--
--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #: 17261829
Incontact ID: 458367431722
User ID: 831188048
RC #: 4808962799
# of DLS:
Caller Name: Leann
Callback Number: 4808962799/ Ext 101
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
-- SMS messages are not working
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Unable to verify account
-- Advised to change SQA
-- Checked SMS log- Was able to send SMS previously
-- Advised customer to fill out TCR-- Customer hesitated as he owns a small company only
- Customer needs to go and will have to call later
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #: 17233558
Incontact ID: 458367470547
User ID: 1859430020
RC #: 847-279-3750
# of DLS:
Caller Name: John Hyla
Callback Number: (847)-279-3750
Verified Email: Y
Account Verified: Y- auth
Admin/User: Y
Issue:
-- Calling about open case
-- Valcomm- Paging Device
Provided Estimated Timeframe: Y
Troubleshooting:
-- Advised to do screen sharing-agreed
-- Access GUI- UPdated the outbound port number
-- Paging device turned online
-- Test Usage-- Successful
-_ Agreed to close the case
-_ EOC
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #: 17263211
Incontact ID: 458367567551
User ID: 813944048
RC #: 805-719-9044
# of DLS:
Caller Name: Rick
Callback Number: (818) 416-8686 / Ext 9044
Verified Email: Y
Account Verified: Y- auth
Admin/User: Y
Issue:
-- SMS issue-
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Ext 9017--(805) 719-9017 is the extension involved
-- Checked SMS- not enabled
-- Checked TCR- already approved
-- CReated a case to Telco to enable SMS
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:17263639
Incontact ID: 458367588508
User ID: 2476481012
RC #: (715) 446-4500
# of DLS:
Caller Name: Mariah
Callback Number: (715) 446-4500/ Ext 102
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
-- Change Extension details-
-- Ext 111
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Advised to log into admin portal
-- Guided customer in setting up presence
- _Answered query about video tutorial- Guided customer to RC unviersity
-_ EOC
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:17263841
Incontact ID:458367613208
User ID: 63144605
RC #:
# of DLS:
Caller Name: Troy
Callback Number: 8184702727
Verified Email: Y
Account Verified: Y-auth
Admin/User: Y
Issue:
-- JOshua from Billing
-- Email Notification- Change
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Advised to log into admin portal
-- Guided customer in changing/adding email address via notifications
-- Customer was able to update it
-- EOC
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #: 17136072
Incontact ID: 458367638868
User ID: 63034529008
RC #: (978) 356-7333
# of DLS:1
Caller Name: Ken
Callback Number: 9785009876
Verified Email: Y
Account Verified: Y-auth
Admin/User: Y
Issue:
-- Calling about an open case
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Checked on admin portal
-- Discuss the number options-
-- Customer wants to change the call handling on his Ext
-- Set to ring in order-- be forwarded to mobile phones VM if missed
-_ TEST CALL-- (978) 356-0011| (978) 356-7222| (978) 356-7333| (480) 716-2700
-_ When (480) 716-2700 is called, goes to an IVR of a Storage Company--
-- Provided option of changing the number-- customer agreed
-- (480) 716-2456-- added to be replaced- by (480) 847-1900
-- Test Call - Successful
-- Main Number changed from (602) 777-7724 to 1 (480) 847-1900
-- EOC
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
63034529008
PN: (480) 847-1900
CNAM: NextHome Now
Level 3- LI
1 (480) 847-1900
Called Rick818) 416-8686
CASE #: 17265422
Incontact ID: 458367749537
User ID: 62857394028
RC #: 9193772771
# of DLS:3
Caller Name: Steve
Callback Number: 9842425450/ Ext 101
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
-- Phone provisioning-
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Ext 101- (984) 208-2208
-- Advised to get the IP address of the phone
-- Gave the the admn"instanceID"pwd
- -Customer was able to access GUI
-- Gave the other phones- GUI password as well
-- EOC
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #: 17265566
Incontact ID: 458367767594
User ID: 159809020
RC #: 8772219355
# of DLS: 2
Caller Name: Alex
Callback Number: 9728003598
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
-- Opened a business
-- Call Forwarding-
--
Provided Estimated Timeframe: Y
Troubleshooting:
--Advised to log into admin portal
-- Guided customer in checking the numbers on the account
-- Guided customer in forwarding all calls to external number on Ext 101
-- Customer successfully set it--
-- Test Call- (702) 834-9296-_ Successful
-- Explained call handling for TFNs
-- Advised customer to log in to app using the password
-- Guided customer in how to reset password via log in page
-- Customer was able to log in--
-- EOC
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
01/24
CASE #: 17353388
Incontact ID: 458852557642
User ID: 3386691020
RC #: 6469608477
# of DLS:
Caller Name: Andrew
Callback Number: (469) 200-9166- Ext 294
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
-- Dallas TX-
-- Restarted APP-- unable to use
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Restarted APP-- unable to access it, just a spinning circle
-- Customer has ATT as ISP
-- Provided information of the outage
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
OUTAGE Parent# 00307157/INC-36970 A portion of customers may be experiencing phone registration issues
CASE #: 17353517
Incontact ID: 458852569940
User ID: 65892739
RC #: 2814019797
# of DLS:
Caller Name: Diana
Callback Number: (832) 774-7276- Ext 3
Verified Email: Y
Account Verified: Y-auth
Admin/User: Y
Issue:
-- No phone service access--
-- Both Phones- and App-
Provided Estimated Timeframe: Y
Troubleshooting:
-- Phones are on the same location- tried using the app but still not working
-- Verify if customer is using ATT-- yes they are
-- Provided info about the known outage
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:
Incontact ID: 458852607079
User ID: 261350041
RC #: (910) 341-7700
# of DLS:
Caller Name: Justin
Callback Number: 9106124403
Verified Email: Y
Account Verified: Y-auth
Admin/User: Y
Issue:
-- Walkthrough- Enable single
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
--
--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #: 17354309
Incontact ID: 458852602017
User ID:243480023
RC #: 904) 467-4572
# of DLS:
Caller Name: Adriane
Callback Number: 904) 467-4572/ Ext
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
-- Add two people-- in a hunt group
-- 8662117866 number dialed
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Advised to log into admin portal
-- Guided customer in creating a call queue
-- Guide customer in routing IVR key press to Call queue Ext 4
-- Configure IVR
-_ EOC
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
458852628409--
CASE #:
Incontact ID: 458852657941
User ID:
RC #: (602) 661-4052
# of DLS:
Caller Name:
Callback Number: (602) 661-4052
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
--
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
--
--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:17347352
Incontact ID: 458852666301
User ID: 62823623031
RC #: / 9493345635
# of DLS:
Caller Name: Tiffany
Callback Number: (951) 733-3593- EXT 101
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
-- Delete a number- Changed it
-- SMS not working
Provided Estimated Timeframe: Y
Troubleshooting:
-- Checked SMS status-- not enabled/supported
-- Guided customer to download the TCR form
-- Advised to submit- Set expectation of the turnaround time of 10-15 BD
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
9517954010
(951) 220-6975-
CASE #: 17355804
Incontact ID: 458852738824
User ID:2496861012
RC #: 5619966822
# of DLS:
Caller Name: Richard
Callback Number: 5619966822/ Ext 116
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
-- Installed a Phone-
-- Ext 114 is the one involved
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Advised to log into admin portal
--Checked presence of Ext 114-- all set
-- Consulted- Mitel Team Support
-- 1400E90FB4F1-- UPdated to correct MAC
-- Rebooted phone
-- Phone went online
-_ EOC
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
-3MLWN2242A06046-
1400E90FB4F1
CASE #:17357151
Incontact ID: 458852894185
User ID: 578815020
RC #: 8887341236
# of DLS:
Caller Name: Isaac
Callback Number: 2813338959/ Ext 102
Verified Email: Y
Account Verified: Y-auth
Admin/User: Y
Issue:
-- Transfer out a fax- porting out
-- 8887341236
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Advised to log in to admin portal
-- Guide customer to download CSR form
-- EOC
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #: 17333158
Incontact ID: 458852905753
User ID: 1554888020
RC #: 7547787278
# of DLS:
Caller Name: Stanley
Callback Number: 9546879662- Ext 890
Verified Email: Y-- Stanley.Andieu@ssrelocation.com
Account Verified: Y-
Admin/User: Y
Issue:
-- Phone connection to network- intermittently
--Ext 906- (754) 778-7278
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Changed cables already
-- Phone is connected to a switch
-- Checked analytics- result is 99.8% good for 30 days
-- Phone was added 07/22, recommended to have to phone replaced
-- Urgent Warranty Replacement II- New device will be shipped immediately. Customer will be charged for it and refunded after device return confirmation from distributor. Replaced device will be de-provisioned when new device is plugged in.-- Customer agreed with this option
-- Process replacement in AI, an created a T1 shipping case accordingly
-- 17357544-_ Shipping case
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
17333158
804635970036
4825671B2807
CASE #: 17260026
Incontact ID:458852958207
User ID: 63130929008
RC #:(240) 614-6983
# of DLS:8
Caller Name: Leo
Callback Number: 2406146983- Ext
Verified Email: Y
Account Verified: Y- auth
Admin/User: Y
Issue:
-- 3013217129-- Porting in status
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- INquiry about port in status
--Checked case number- 17332285
-- Customer mentioned that he already submitted the CSR
-- Contacted NTD--Was advised approved 01/27 8am PST-
-- Provided information to customer
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #: 17357868
Incontact ID: 458852965412
User ID: 63128633008
RC #:5124590026
# of DLS:
Caller Name: Ric
Callback Number: 5127890001- Ext 101
Verified Email: Y
Account Verified: Y-auth
Admin/User: Y
Issue:
-- Phone provisioning
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Checked on admin portal
-- Checked Ext 105- Phone is already provisioned
-- Customer wants to change user details
-- Guided customer in how to change it
-- Configure call handling Ext 105
-- Configure call handling on Ext 113 and 106--
-- Assign- 5124588612- Ext 113--(512) 458-8612
-- Created a custom rule for number called-- on Ext 113
-- Confirm from customer if setup is right
-- Test Call Success--
-- Customer deleted Ext 103, 104,
-_ EOC
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #: 17359734
Incontact ID: 458853098668
User ID: 62634461007
RC #: 3607680806
# of DLS:
Caller Name: Jill
Callback Number: (360)9938621- Ext
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
-- Mobile App User-
-- Add a number for Ext 105
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Advised to log in to admin portal
-- Guided customer in adding a number--(360) 360-0234
-- Created a call queue for the customer
-- Created a custom rule for number- (360) 360-0234
-_ Test Success
-_ EOC
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:
Incontact ID: 458853112024
User ID:
RC #: 8136971777
# of DLS:
Caller Name: Avaya
Callback Number:
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
-- Number issue-
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
--
--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:
Incontact ID: 458853134268
User ID: 1427550011
RC #: 8884074772
# of DLS: 5
Caller Name: Holly
Callback Number: 7042363749- Ext 122
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
-- Submitted a request to ATT- Port Out
-- Verify if it is the cause of the phones not working
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Advised to log into admin portal
-- Checked billing- TFN minutes are all consumed
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #: 17360263
Incontact ID: 458853145887
User ID: 63096451008
RC #: 2038762700
# of DLS: 12
Caller Name: Giovanni
Callback Number: 2034556401
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
-- Port out a number--2038762700
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Customer does not have an Extension with company
-- Asked SQA-unbale to verify
-- Called contact phone- (203) 410-3331-- Able to verify, gave permission to assist Giovanni
-- Provided necessary information to caller
-_ Called NTD - to verify what to put into pin
-- Provided info
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #: 17360151
Incontact ID:
User ID: 715173009
RC #: 3156345080
# of DLS:
Caller Name: Barbara
Callback Number: (215) 796-0431
Verified Email: Y
Account Verified: Y-auth
Admin/User: Y
Issue:
-- Customer is wearing hearing-aid and unable calls are not going thru it when using RC mobile -App
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Consulted with FS- was advise that bluetooth hearing aids are not compatible
-- Line went dead-- Unable to hear anything
-- Call got disconnected
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
458853186250
CASE #:
Incontact ID: 458853196361
User ID: 63177118004
RC #: 9496200969
# of DLS:
Caller Name: James
Callback Number: 9496200969- Ext 101
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
-- Purchased a vanity number
-- 8449968629-not in service at this time error
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- checked number in list- status transferring
-- Test call, got an error message -not in service at this time error
-- Provided info about the turnaround time of 5BD for the completion
-_EOC
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #: 17360700
Incontact ID: 458853211312
User ID: 458853211312
RC #: (541) 779-1717
# of DLS:
Caller Name: Antoinette
Callback Number: (541) 779-1717- Ext 104
Verified Email: Y
Account Verified: Y- auth
Admin/User: Y
Issue:
-- Ext 108--(541) 414-6671
-- Call Transferred blindly
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Advised to log into admin portal
-- Advised customer to check if base is connected to the network as it is showing offline in web portal/AI
-- Unable to find the base, customer will look for it
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
458853222850
6106781015
CASE #: 17361063
Incontact ID: 458853227793
User ID: 62924227008
RC #: 8885015575
# of DLS:
Caller Name: Chizo
Callback Number:(561) 822-6494- 8324908248
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
-- Call forwarding to cellphone- not working
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Logged into admin portal, checked the call handling
-- Calls are being forwarded to 8324908248, customer said she's just seeing missed calls
-- Test Call-- 8324908248 works fine, customer was able to answer it
-- Advised to download the mobile app
-- Successfully logged into the app, Test Call Successful
-- EOC
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #: 17361302
Incontact ID: 458853253838
User ID: 953839020
RC #: 8133197075
# of DLS:1
Caller Name: Mike
Callback Number: (813) 928-1471
Verified Email: Y
Account Verified: Y-auth
Admin/User: Y
Issue:
-- Prompts upload-
-- Call handling
--
Provided Estimated Timeframe: Y
Troubleshooting:
--Advised to log into admin portal
--Checked on company handling
- Changed Ext 117 to ext 2 and forwarded to external number
-- EOC
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:
Incontact ID: 458853259654
User ID:
RC #: 5108607340
# of DLS:
Caller Name: Monika
Callback Number: 5108607340
Verified Email: Y-- monika@cancillacreatives.com-/ islandofhope.alameda@gmail.com
Account Verified: Y-
Admin/User: Y
Issue:
-- Issues with RC account- unable to sign in
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Use islandofhope.alameda@gmail.com, able to pull up 3065323044- disabled
-- Customer wants to create a free account that can schedule a meeting
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
01/26
CASE #: 17365451
Incontact ID: 458853535911
User ID: 733829048
RC #: 6169186326
# of DLS:
Caller Name: Doug
Callback Number: (561) 929-0250/ Ext
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
-- Issue with numbers- Call handling
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Advised to log in to admin portal
-- Checked on call handling
-- Guided customer in adding a memebr of call queue
-- Guided customer in changing PIN
-_ Customer set the PIN,
-- EOC
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #: 17365657
Incontact ID: 458853569183
User ID: 61321771
RC #:7202837501
# of DLS: 5
Caller Name: Mark
Callback Number: 4178942307- 103
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
-- Porting numbers out-
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Advised to log into admin portal
-- Guided customer to download CSR form service web
-- Email received successfully (CSR)
-- Wants to discuss billing
- Transfer to Billing
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:17366044
Incontact ID: 458853584728
User ID:2454620012
RC #: 5173931102
# of DLS:
Caller Name: Jeremy
Callback Number: (517) 898-4991- Ext 101
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
-- Got a new desk phone- Assign a phone
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Advised to log into admin portal
-- Checked unassigned device-- MAC: 4825673F526F
-- To be assigned to Ext 101- (517) 940-4497 -4825673F526F-
-- Advised customer to connect the new phone
-- Went online-- Test Call Successful
-- Add a new user with MVP== Guide customer in how to add--- Processed for the customer
-- Successfully added Ext 114--
__ EOC
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
Austin1016
2123291
austin@lanesrepair.com
CASE #: 17366302
Incontact ID:458853652811
User ID: 63036358028
RC #: (334) 659-2242
# of DLS:
Caller Name: Chris
Callback Number: 3346591436
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
-- Sebastian- lower DL
-- Issues line with Fax machine
-- Customer has to callback as he has to go- will have call back--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Ext 103-(334) 659-2242
-- Made some changes--
-- Check Connection--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #: 17366726
Incontact ID: 458853647007
User ID: 240010048
RC #: 4697225094
# of DLS: 6
Caller Name: Edwina
Callback Number: 5162693368/ Ext 101
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
-- Transfer to another location
-- Change company information
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Advised that phones are plug and play
-- Advised to log into admin portal to change company information
-- Customer has to reset the password- Disable two Factor for an hour
-- Guided customer in how to make the changes- Edit address and emergency response
-- Advised to leave the CNAM blank for 24 hours and update it after
-- EOC
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #: 17333158
Incontact ID: 458852905753
User ID: 1554888020
RC #: 7547787278
# of DLS:
Caller Name: Stanley
Callback Number: 9546879662- Ext 890
Called 9546879662, 458853711421
-- Got Stanley- agreed to be charged $25 but will create refund for it
CASE #: 17367366
Incontact ID: 458853693281
User ID: 493822028
RC #: 8775101906
# of DLS:
Caller Name: Rose
Callback Number: (602) 697-4047
Verified Email: Y- roserandle40@gmail.com
Account Verified: Y-auth
Admin/User: Y
Issue:
-- Unable to access account-
-- Unable to send a fax
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Changed email address associated to the account
-- Advised to log into admin portal
-- Advised to reset password
-- Was able to log in
-- Advised customer to send a test fax to herself
-- Screen sharing agreed
-- Guided customer in sending a fax through the newly downloaded RC app
-- EOC
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:
Incontact ID:
User ID:
RC #:
# of DLS:
Caller Name:
Callback Number:
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
--
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
--
--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:
Incontact ID:
User ID:
RC #:
# of DLS:
Caller Name:
Callback Number:
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
--
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
--
--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:
Incontact ID:
User ID:
RC #:
# of DLS:
Caller Name:
Callback Number:
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
--
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
--
--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:
Incontact ID:
User ID:
RC #:
# of DLS:
Caller Name:
Callback Number:
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
--
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
--
--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:
Incontact ID:
User ID:
RC #:
# of DLS:
Caller Name:
Callback Number:
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
--
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
--
--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:
Incontact ID:
User ID:
RC #:
# of DLS:
Caller Name:
Callback Number:
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
--
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
--
--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:
Incontact ID:
User ID:
RC #:
# of DLS:
Caller Name:
Callback Number:
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
--
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
--
--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:
Incontact ID:
User ID:
RC #:
# of DLS:
Caller Name:
Callback Number:
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
--
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
--
--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:
Incontact ID:
User ID:
RC #:
# of DLS:
Caller Name:
Callback Number:
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
--
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
--
--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:
Incontact ID:
User ID:
RC #:
# of DLS:
Caller Name:
Callback Number:
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
--
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
--
--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:
Incontact ID:
User ID:
RC #:
# of DLS:
Caller Name:
Callback Number:
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
--
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
--
--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:
Incontact ID:
User ID:
RC #:
# of DLS:
Caller Name:
Callback Number:
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
--
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
--
--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:
Incontact ID:
User ID:
RC #:
# of DLS:
Caller Name:
Callback Number:
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
--
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
--
--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:
Incontact ID:
User ID:
RC #:
# of DLS:
Caller Name:
Callback Number:
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
--
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
--
--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:
Incontact ID:
User ID:
RC #:
# of DLS:
Caller Name:
Callback Number:
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
--
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
--
--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:
Incontact ID:
User ID:
RC #:
# of DLS:
Caller Name:
Callback Number:
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
--
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
--
--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:
Incontact ID:
User ID:
RC #:
# of DLS:
Caller Name:
Callback Number:
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
--
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
--
--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:
Incontact ID:
User ID:
RC #:
# of DLS:
Caller Name:
Callback Number:
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
--
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
--
--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:
Incontact ID:
User ID:
RC #:
# of DLS:
Caller Name:
Callback Number:
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
--
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
--
--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:
Incontact ID:
User ID:
RC #:
# of DLS:
Caller Name:
Callback Number:
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
--
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
--
--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:
Incontact ID:
User ID:
RC #:
# of DLS:
Caller Name:
Callback Number:
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
--
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
--
--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:
Incontact ID:
User ID:
RC #:
# of DLS:
Caller Name:
Callback Number:
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
--
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
--
--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:
Incontact ID:
User ID:
RC #:
# of DLS:
Caller Name:
Callback Number:
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
--
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
--
--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:
Incontact ID:
User ID:
RC #:
# of DLS:
Caller Name:
Callback Number:
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
--
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
--
--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:
Incontact ID:
User ID:
RC #:
# of DLS:
Caller Name:
Callback Number:
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
--
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
--
--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y