Untitled Note

Customer Name: Vernette Kountz RingCentral Number: 4047930704 9046717357 UID: 62949141008 InContact ID: 456614143990 Extension #: 101 Best callback number: 6786514574 Email address: Customer's preferred callback time (with timezone):4pm CR Time Admin: Y/N Y Account Verified: Y/N Y Issue: The customer wants to change the area code of her direct number 9046717357 to 404 and also wants to fix an issue with her RC App when customer call the app rings but when she answers there is complete silence. Troubleshooting: (steps taken to address the issue) I was able to help the customer change her direct number on SCP and also advised the customer to desinstall the app and installit again to see if it works Recap: Y/N y Support Site provided: Y/N y Survey Spiel: Y/N y For Vernette Kountz_Assisted / Resolved by Pablo 404 1 (404) 496-7082 770 678