Untitled Note

08:00am - 09:30am OFFICE 100 09:30am - 10:30am LUNCH 10:30pm - 12:30pm OFFICE 100 12:30pm - 12:45pm BREAK 12:45pm - 03:00pm OFFICE 100 03:00pm - 03:15pm BREAK 03:15pm - 05:00pm OFFICE 100 Incontact Id : 426790992184 Name : Mary RC # : 4435773623 / CB # : 4435773623 UID : 458510028 Email : mdouglas@structuralgroup.com DL : 1,074 Account Ver: Y Issue: Cust called in to assign a number to an ext TS: 8012033767 to ext 4424 nburkman@structural.net 2612 s 3270 w west valley utah 84119 (480) 468-5185 to ext 1185 85285 rencinas@structural.net Incontact Id : 426791022200 Name : Phousith RC # : 4017732713 CB # : 4017732713 UID : 1739972021 Email : Psinphoune@BeltoneNe.com DL : 221 Account Ver: Y Issue: Cust called in to turn off SSO TS: cust said to turn off SSO https://sts.windows.net/1f2fd5f9-e642-4254-b109-25b0f002c6b1/ while on hold line got discon. called back cust no ans 426791046945 / left a VM. 15831420 Incontact Id : 426791134668 Name : Matthew RC # : 7324741793 / 116 CB # : 9734796038 UID : 221388027 Email : matthew.zupkay@elofhansson.com DL : 17 Account Ver: Y Issue: Cust called in saying they cant log in to audio conferencing TS: tried to join the conference 8553859663 / 121 / 426791161548/ success User/Extension Status: (848) 218-5730 Serial Number: 64167fe6b1e6 Phone Model: Polycom Trio 8500 edu cust to try to do it one at the time. cust agreed because 5 participants are able to join. issue resolved. Incontact Id : 426791164839 Name : Gordon RC # : 7815355687 CB # : 7815355687 UID : 1287348011 Email : gglenn@phiagroup.com DL : 212 Account Ver: Y Issue: Cust called in saying there is a pending replacement on ext 1708 TS: asked help from FS. FS completed the order. ver from cust if user will use RC app or device. edu cust it doesnt matter if there is a device assigned to user she could stil use the app. cust said its only the RC app that the user needs. User/Extension Status: (208) 917-8708 / 1708 Serial Number: 64167F6D0069 issue resolved. Incontact Id : 426791208539 Name : Joseph RC # : 7048995572 / 2029 CB # : 7048995572 UID : 784510040 Email : Joseph.stewart@sonaderm.com DL : 206 Account Ver: Y Issue: Device offline TS: asked for the model. mac ID. User/Extension Status: 2115 / (984) 272-3362 Serial Number: 001565b34499 Phone Model: Yealink T46G Internet Access: 192.168.2.106 walked cust in creating a custom rule for every other monday issue resolved. 3363155500 6468314808 15833492 Incontact Id : 426791328407 Name : RC # : CB # : 9176606442 UID : Email : DL : Account Ver: 2679304000 / 846529984 15814161 / UID:309217048 / laurie Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: 15817696 Incontact Id : 426791388067 Name : Jessica RC # : (646) 832-6485 CB # : (718) 679-9814 UID : 62672294007 Email : jdurgha@motionptg.com DL : Account Ver: Y 8457048331 Issue: cant send or recvd fax on fax number 8452288984 TS: recepients jkukaj@motionptg.com Ccammarata@motionptg.com gfinuoli@motionptg.com added email address sent email/ success gave cust number to send back fax/ no go replicated ext/ no go. only jkukaj@motionptg.com cannot send out Fax. she can recv but not send. told will call back user but when about to call another call came in. Incontact Id : 426791513378 Name : Ollie ship RC # : 9085400098 / 101 CB # : 9085400098 UID : 764189048 Email : stsdispatchservice@aol.com DL : 1 Account Ver: Y Issue: port in inq TS: cust wants to port in 7328411551 cust said she has call forwarding on the number edu cust to call the losing carrier first to get the feature deactivated and get all details from them for easy transfer. cust understood. but walked cust in transfering number in phone system>phone numb>transfered and vanity> Transfer numbers. Incontact Id : 426892612046 Name : Scott RC # : 8178458900 /8175994844 CB # : 8175994844 / 8174858900 UID : 666379040 Email : scott.stidd@cbauto.net DL : Account Ver: Issue: TS: User/Extension Status: 330, 332, 329, 334, 331,333, 328 Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: steven. Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: